Program Specialist

Major duties for this position are listed below:

• Identifies problems determines their nature and scope evaluates available alternatives and recommends appropriate courses of action.
• Works with clients and customers including the public agency employees representatives of other Federal agencies and organizations outside the Government to assess needs provide information and assistance resolve issues and meet service expectations.
• Coordinates with internal and external officials on assignments crossing organizational or geographic lines. Facilitates communication obtains necessary information and promotes timely completion of work.
• May log monitor and track high-level requests and correspondence received from the White House Executive Offices Congress and State and local government officials to ensure timely accurate and appropriate responses. Monitors suspense dates and coordinates with responsible staff to ensure completion.
• Advises staff and stakeholders on technical and procedural matters related to assigned program functions and office operations.
• Uses effective oral communication to respond to inquiries advise and consult with customers explain technical information and present recommendations to management and other officials.
• Assists executive leadership and key staff in management planning policy development and decision-making sessions. Provides analysis of issues goals and initiatives and recommends options for consideration by management.
• Expedites priority projects and assignments of a sensitive urgent or high-visibility nature. Assists in developing action plans milestones and strategies for completing such assignments.
• Develops revises and refines operating procedures and program requirements to improve the effectiveness of office operations and administrative processes. Ensures recommendations are consistent with agency goals regulations and management objectives.

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

GS-12: Applicants must have 52 weeks of full-time specialized work experience equivalent to the next lower grade level GS-11 in the Federal Service. Specialized experience is typically in or directly related to the work of the position to be filled and which has equipped the applicant with the particular knowledge skills and actual experience to perform successfully the duties of the position and that is typically in or related to the work of the position.

Specialized experience is described below you must meet at least four (4). (Note: Your resume must CLEARLY demonstrate this experience.)

• Analyzing program operations or administrative processes and providing recommendations to improve effectiveness or efficiency.
• Reviewing editing and finalizing correspondence program guidance or other written materials.
• Drafting or revising procedural guidance policy documents or program requirements for use by an organization or its stakeholders.
• Providing technical advice or guidance to management staff or external stakeholders on administrative or program-related matters.
• Planning organizing and monitoring projects or studies.
• Identifying and evaluating issues and providing recommendations.

WHEN DOCUMENTING EXPERIENCE IN YOUR RESUME PLEASE BE CLEAR AND SPECIFIC. NO ASSUMPTIONS WILL BE MADE ABOUT YOUR WORK EXPERIENCE.