Program Specialist

Duties include but are not limited to:

• Maintains full responsibility for Primary Care Management Module (PCMM) as PCMM coordinator in the primary care setting.
• Provides program support to the Ambulatory Care Service clinic leaderships and staff conference calls related to access wait times and clinic profile management.
• Responsible for supporting the clinic profile and PCMM based training for new Medical Clinic Directors including how to use the LEAF portal to submit profile changes and providing new employee orientation training for providers on clinic grids submitting time off or clinic block request and entering time for timecards.
• Identifies problems and makes recommendations in scheduling quota allocation of providers and supervisory staffing and recommends alternative courses of action to ensure efficiency economy and balance in the operation of the Primary Care clinics.
• Performs clinic and data management to include analyzing researching computing and providing statistical data reports and special studies required of Primary Care Clinics and Ambulatory Care Service.
• Maintains and updates provider records with information required by Joint Commission on approximately 70 providers.
• Sets up clinic profiles for Ambulatory Care Service primary care clinics at the Durham VA Healthcare System including Hillandale 1 CBOC Raleigh-Clayton CBOCs Garner VA Clinic PRIME education clinic and Comp & Pension clinic.
• Serves as a staff analyst providing direct recommendations and analysis to Primary Care leadership regarding access and capacity.
• Maintains the PACT model staffing report and presents data monthly to facility leadership. Acts as a resource and deep subject matter expert to clinical staff in trouble shooting of Vista and PCMM software applications associated with the Primary Care Clinic treatment area.
• Develops and maintains panel dashboard data assisting management in balancing workload management. Primary Care Management Module (PCMM) Coordinator reviews PACT model data to ensure compliance with VA policy and directives as well as identifying new program polices and procedure regarding PACT management.
• Assist in the annual inventory of property for the service; also assist with the preparation of requests for supplies equipment work orders etc. for the department as needed.

Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD069150
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work is mostly sedentary. The work requires some walking standing bending lifting and carrying light items such as paper books and charts. The position may be stressful due to the scope of the position complexity of metrics and competing deadlines. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: performs clinic and data management to include analyzing researching computing and providing statistical data reports and special studies required of Primary Care Clinics and Ambulatory Care Service. Present findings and advisory opinions resolve problems and concerns make clear and concise recommendations to senior officials and provide guidance on VHA and DVAMC specific regulations procedures policies directives guidelines and practices. Process time-keeping records in accordance with applicable rules regulations and policies to serve as the timekeeper for the residents and other sections in the service. Knowledge and skill in the use of computer equipment and a variety of software and databases such as Veterans Health Information & Technology Architecture (Vista) Access CPRS Microsoft Word Excel etc. to input and retrieve data and prepare a variety reports and correspondence for Ambulatory Care Fiscal and Quality Management. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge skills and abilities necessary to do the work of the position. OR
• Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC