Program Specialist 3 (Criminal History Record Information Team Member)

The mission of theWashington State Liquor and Cannabis Board (WSLCB) is to promote public safety public health and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws. We search for people who demonstrate a strong work ethic excellence in customer service partnering and teamwork and quality performance.

We want to create a culture that fosters excellence in customer service open and honest communication transparency and accountability data driven decisions and business-initiated process improvement.

Our commitment to DEIB

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision Long Term Disability Life Insurance etc.)
• Paid Vacation Leave and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employees career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities when possible)
• Employee Assistance Program - confidential program created to promote the health safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding parental well-being and healthy infant development. Depending on your job duties work location and supervisor approval eligible employees who are new mothers fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

The Washington State Liquor and Cannabis Board (WSLCB) Enforcement and Education Division is announcing an exciting opportunity for a Program Specialist 3 (Criminal History Record Information Team Member)position in Olympia WA.The Enforcement and Education Division is comprised of over 185 employees statewide the division is comprised of seven major units which are: Headquarters/Directors Office Retail Non-Retail Cannabis Tobacco Tax Vapor Products and FDA Tobacco.

Ensures the Special Investigations Unit is supported in investigating complex criminal and administrative cases which prevents ineligible candidates from operating any legally licensed liquor tobacco vapor or cannabis business within Washington State.

This position is responsible for facilitating criminal background investigations for the Licensing Division regarding cannabis and liquor license applications. This position will provide summaries of criminal threshold discoveries to the Divisions Compliance and Policy Manager Cannabis and Liquor Licensing and Regulation Managers and/or other Division Management staff that are responsible for making license application denial threshold decisions. This position is responsible for facilitating criminal background investigations for the Licensing Division regarding cannabis and liquor license applications. This position will provide summaries of criminal threshold discoveries to the Divisions Compliance and Policy Manager Liquors Licensing and Regulation Manager and/or other Division Management staff that are responsible for making license application denial threshold decisions. This position is responsible for facilitating criminal background investigations and processing Liquor Cannabis Tobacco and Vapor applications. Further this position will provide tobacco and vape threshold summaries to the WSLCB Enforcement Director for threshold decisions. This position assists the Enforcement Division in support of investigations that require criminal background research and information.

This position will maintain strict confidentiality of all information and records as described in the Memorandum of Understanding with the Washington State Patrol and the Federal Criminal Justice Information Services (CJIS) Security policy. Including the proper safeguarding and storage of said information. This position will also comply with policies regarding the dissemination of criminal record information.

They function as a liaison of the Criminal History Record Information program between Licensing Specialists LCB Enforcement Officers licensing applications the Attorney Generals Office the Department of Licensing various police departments and the general public.

They function as the Assistant Technical Agency Coordinator (TAC) between the WSLCB and the Washington State Patrol.

They assist in developing policies and procedures for those that pertain to Cannabis Liquor Tobacco/Vape licensing background checks and threshold decisions WSLCB employment background checks and all other CHRI CJIS compliance policy and procedural requirements.

Some of the duties you will perform are:

• License (cannabis and liquor) Background Checks for both new applicants and yearly renewals.

• Process fingerprint/background inquiries through the application and license renewals working with Field Print JABS WSP and FBI. Update fingerprint database and compose letters as needed to investigators applicants and licensees. Update maintain and review monthly: send out these notifications/updates to renewal licensees licensing and enforcement as needed for all licenses. Maintain/update daily data into the Agency System (to include holds and projects) and Laserfiche. Maintain/update daily Licensees BLS accounts and renewal spreadsheets on the P drive and daily track the renewal licensee as they pass all standards required for the renewal process. Write threshold files as needed.

• Enforcement Investigational Aid and Assistant Technical Agency Coordinator including utilizing OMNIXX (CJIS) system the Department of Licensing (DOL) Drives system the WA State Department of Revenue (DOR) system the Employment Security Department (ESD) system and JABS system to accomplish results.

• Obtaining criminal reports summarizing and sharing findings with enforcement officers.

• Manages the systems and user certifications. Performing audits with DOL WSP & FBI for both business and technical sides for three WSLCB ORIs.

• Provide backup support to peer team member in processing background checks for new license applicants in Cannabis Tobacco Cigarette and Vapor Background Checks.

• Assist license applicants background checks by working with the WA State Judicial Access Browser System (JABS) which also includes writing up all threshold files as needed or clearing the applicant in the Agency system. Cannabis Tobacco Cigarette and Vapor Background Checks.

• Reporting findings of applicant positions applied for at the WSLCB and writing summary reports. This task differs for all Criminal Justice applicants (all commissioned staff).

• Research criminal history information for applicants for positions within the WSLCB and submit summary reports as needed.

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Six (6) years of combined relevant professional experience and education reviewing and processing criminal records licensing or performing in a regulatory environment including planning policy analysis coordination and consultation with a variety of public and private agencies organizations and/or levels of government.

AND

Working level knowledge and experience in the following:

• Basic Microsoft Office experience in Outlook and Word moderate experience in Excel.

• Skilled in oral and written communication.

• Ability to read interpret and apply complex laws policies and procedures.

Requirements/Condition of Employment:

• Ability to pass a criminal records background check.
• Ability to pass certification requirements to serve as the Terminal Agency Coordinator between the WSLCB and Washington State Patrol.

Preferred/Desired Qualifications:

Six months experience working in a court or law enforcement agency using the JIS (Justice Information System)

Six months experience working in the area of fingerprinting and background checks for local and/or State government.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible adaptable customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Accountability: Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Effectively organizes multiple assignments sometimes of a complex nature or involving competing priorities to produce work products that are accurate thorough and on time. Accept own role when expectations are not met and respond quickly to resolve issues with others.

Analysis: Uses data and information in a clear and rational thought process to assess and understand issues evaluate options form accurate conclusions and make decisions. Identify key facts in an array of data. Recognizes when pertinent facts are incorrect missing or require supplementation or verification. Distinguishes information that is not pertinent to a decision or solution. Breaks down data into component parts to understand the nature and relationship of the parts. Recognizes underlying principles patterns or themes in an array of related information and determines whether additional information would be useful or necessary. Judges or infer appropriate responses to a set of information on the basis of clear guidelines or procedures. Form accurate conclusions regarding actions to be taken.

Build and Maintain Relationships: Earn the trust respect and confidence of coworkers and customers through consistent honest and professional interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agencys mission and goals.

Computer Skills: Displays working knowledge of program or agency computer system(s) which include Microsoft Office suite programs. Ability to utilize electronic resources including the internet and SharePoint. Accurately document and/or update information in electronic form to maintain complete records.

Customer Focus: Listens attentively identifies issues provides options fulfills services and/or exercises knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Build and maintain internal and external customer satisfaction with the products and services offered by the organization. Treats customers with courtesy and sensitivity. Builds positive rapport. Makes extra effort to satisfy customer needs. Regularly follows up with customers to ensure needs have been fully met. Proactively keeps customers informed by giving timely and appropriate feedback. Assesses problem situations and initiates effective service interventions that result in customer satisfaction. Coordinates with staff in other areas in order to effectively meet customer service needs.

Effective Communications General: Conveys clear timely persuasive messages that positively influence the thoughts and actions of others. Effectively expresses ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (plain talk). Keeps supervisor and co-workers informed while sharing complete and accurate information with others including staff and people outside the organization. Practices active listening by concentrating on the person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications and Writing Skills: Composes clear straightforward and technically correct documents. Proofreads and edits information to improve clarity organization content and corrects errors in grammar punctuation and spelling. Independently composes written responses to emails and letters from customers answering questions providing information and/or explaining decisions made regarding eligibility for services or compliance with rules. Extracts and compiles data to prepare narrative statistical or other reports for review analysis documentation etc. (e.g. financial payroll labor distribution purchasing inventory registration patient or student information)

Ethics & Integrity: Earns the trust respect and confidence of coworkers and customers through consistent honesty forthrightness and professionalism in all interactions. Follows through on commitments.

Initiative: Seeks and assumes additional responsibilities and tasks when appropriate.

Interpersonal Skills: Establishes effective relationships. Displays a positive outlook and pleasant manner. Contributes to building team spirit. Interacts appropriately with coworkers and in a manner that encourages cooperation and teamwork. Gives and welcomes feedback. Employs expertise credibility and effective partnering to help clients identify evaluate and resolve complex or sensitive issues problems and service needs. Effectively influences others to achieve understanding acceptance and commitment to act in support of ideas programs or causes. Effectively persuades others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy. Diffuses sensitive or difficult customer situations and creates a climate for mutual problem-solving.

LEAN Expectation: Have the ability to work in a continuous process improvement environment continually seeking ways to eliminate waste and improve quality.

Organizational Skills: Ability to organize self and others. Ability to handle multiple priorities and work under short timeframes. Manage time effectively to complete the tasks required.

Research Skills:Can integrate multiple lines of data; contrast conflicting data; analyze and evaluate the accuracy of data; can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can logically defend outcomes/results.

Stress Tolerance: Performs well under pressure. Demonstrates good judgment. Handles unexpected situations with composure. Respond to difficult stressful or sensitive situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers.

Safety: Understands and follows agency safety policies and other standards established to maintain a safe work environment. Carefully organizes the personal workspace to minimize the likelihood of an accident or other unsafe incidents. Reports injuries accidents or hazards to supervisor.

1. Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on by clicking on the Apply Now button on top of this page.
2. Letter of interest describing how you meet the specific qualifications for the position.
3. Resume detailing experience and education as it relates to the position.
4. Three professional references to include a current or recent supervisor with current contact numbers and email addresses.