Program Services Coordinator

The San Mateo County Community College District is committed to achieving educational equity for all students. Detailed information about our student population including student success data is available on the Districts Data Dashboardwebsite. As outlined in our Future Focus Strategic Plan SMCCCD is at a pivotal point in its work to deliver transformative education advance equity and serve as a pillar of innovation and community engagement across San Mateo County and the Bay Area. We promote a culture of belonging in which every student staff and faculty member feels seen valued and empowered. Our people are our greatest asset and we are committed to an environment that attracts and retains talented employees while encouraging innovation at every level.

We seek employees who value mentorship and thrive in a collegial collaborative environment guided by a commitment to helping students achieve their educational successful candidate will be an equity-minded individual who demonstrates the ability tocollaboratewith faculty classified staff students administration and community partners to put students and public service for San Mateo County first.

Campus: Skyline College

Program Name:Veterans Resource & Opportunity Center (VROC)

General Description
Under direction the Program Services Coordinator assists in the planning coordination and implementation of services such as student recruitment orientation job skills assessments and job placement special events tours individual and specialized programs and other support for current and potential program participants. Public contact is extensive and can include students staff other educational institutions community and business representatives governmental agencies and the general public for the purpose of exchanging program information and services. A high degree of independent judgment and creativity is required to adequately represent the college and program to serve as a technical resource person for the program and to design original program components and services. Consequences of errors in judgment can be costly in public relations and in employee time; however management controls limit the risk of more serious consequences. The Program Services Coordinator can lead the work of student assistants proctors and other staff as assigned.

Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar related or a logical assignment to this classification.

1. Exchanges information with students staff other educational institutions community and business representatives vendors governmental agencies and the general public regarding a variety of college programs services eligibility requirements policies timelines required forms and other information
2. Travels to various off-site locations to confer with high schools community service organizations governmental agencies businesses and other entities and to recruit students into a college program
3. Makes presentations to small and large groups as a program and college representative
4. Participates in planning and implementation meetings with college and outside groups and representatives
5. Plans conducts and participates in tours job fairs and program services in conjunction with management faculty and other staff
6. Coordinates logistics and establishes timelines required materials online support services facilities publicity and other program and event needs
7. Plans joint events with other college departments and programs and with outside business and community representatives
8. Serves as liaison between student program participants and various instructional and student services departments
9. Interprets language on student forms and printed information
10. Refers students to community business governmental and other resources
11. Conducts follow-up to determine student needs and available program services
12. Directs and coordinates the work of student assistants test proctors and other staff as assigned
13. Assists students in determining existing job skills and the skill requirements of various career opportunities
14. Coordinates the administration of career assessments and diagnostic surveys
15. Meets with potential employers to identify current and future job placement opportunities and to develop and modify jobs to provide suitable employment for students and other program participants
16. Coordinates introductions and follow-up for student job placements
17. Refers students to career and other counselors instructional programs and to other college offices as appropriate
18. Researches and compiles statistical narrative financial demographic and other data for regular and special reports to track program participation recruitment effectiveness student follow-up retention and transfer rates program evaluation criteria career resources and job availability employer profiles and other information
19. Enters modifies and retrieves online data
20. Uses a variety of software to compose format and prepare correspondence memoranda publicity materials surveys brochures flyers bulletins reports presentations and other materials
21. Sets up and maintains confidential and other files
22. Plans and coordinates lay-out graphics photography and other artwork editing printing multimedia enhancements web page information distribution and other services in conjunction with other staff students and/or vendors as appropriate
23. Performs other related duties as assigned

Employment Standards (acquired through education training and/or experience)

Knowledge of:

1. Specific program and related college services available to students and other potential participants
2. Applicable and available community business governmental and educational resources

Skill in:

1. Oral communication including public speaking
2. Written communication
3. Short- and long-range program and event planning program and event implementation coordination and evaluation
4. Interviewing assessment and evaluation
5. Sensitive respectful and effective communication with people fromdiverse academic socioeconomic ethnic neurodivergent and LGBTQIA backgrounds
6. Establishing and maintaining effective and efficient working relationships
7. Research compiling and formatting a variety of data for reports
8. Use of the Microsoft Office Suite and web-based content management systems

Ability to:

1. Work effectively as part of a customer-service team

• Bachelors degree in business administration sociology human resources or a closely related field OR anequivalent combination of education and experience
• Successful experience of increasing responsibility in an educational social services human resources or related area
• Demonstrated cultural competence sensitivity to and understanding of the diverse academic socioeconomic ethnic neurodivergent and LGBTQIA backgrounds of community college students faculty and staff
• Experience with program planning implementation and evaluation
• Experience with training and leading the work of others
• Experience with research formatting assessment and preparation of data for reports and other materials
• Experience with the use of a variety of computer software to track and monitor data
• Demonstrated skills in oral and written communication including public speaking
• Demonstrated skill in multi-tasking prioritizing workloads and working independently
• Demonstrated skill in working as part of a customer service team

FLSA Status: Non-Exempt

Months Per Year: 12

Hours Per Week: 37.5

Physical/Other Requirements

This classification requires individual small and large group interaction; patience tact and sensitivity; good memory and attention to details; multiple-tasking and prioritization; flexibility and adaptability; data analysis and comparison; oral and written communication; and team work in order to perform the essential functions.

Benefits: Benefits include paid holidays vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance salary continuance insurance and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement:San Mateo County Community College District is an Equal Opportunity Title IX and Section 504 employer. We prohibit discrimination and harassment based on race color ancestry national origin religion age sex gender identity sexual orientation genetic information marital status veteran status medical condition physical or mental disability or any other protected status under federal state or local law. We seek to employ individuals who reflect our communitys diversity of cultures languages and abilities.

Our EEO Plan grounded in Title 5 regulations is developed and monitored by an EEO Advisory Committee reviewed at least every three years and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College Districts (SMCCCD) 2026 Annual Security Report (ASR) required by the Clery Act includes statistics for the previous three years (2023-2025) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within or immediately adjacent to and accessible from SMCCCD. The 2026 Annual Security Report also outlines various campus safety and security policies concerning crime reporting prevention and response to sexual and gender violence alcohol and drug use crime prevention emergency response and evacuation procedures and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2026 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses . The report includes information about criminal activity on our campuses emergency procedures and resources.

Conditions of Employment
Before employment the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions). Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.
2. Submit verifications of employment.
3. Satisfactory references
4. Successfully being cleared for employment through the background check additionto background checks the District may review publicly available information. If a candidatebecomes aware of inaccurate information on the Internet the candidate is welcome to addressthe issue with the Office of Human Resources.
5. Disclose whether they have received a final administrative determination or final judicial decisiondetermining that they have committed sexual harassment within the last seven years.
6. Present original documents for proof of eligibility to work in the United States.
7. Approval of your employment by the SMCCCD Board of Trustees.
8. Provide a certificate of Tuberculosis exam for initial employment.
9. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to the firstday of employment). Please note that the California Education Code requires in part thatcommunity college districts shall not employ or retain in employment persons in public schoolservice who have been convicted of certain felonies a misdemeanor drug charge (includingalcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. Howeverconsideration may be given to those whose drug convictions occurred more than five years ago.A conviction for other crimes may not necessarily disqualify you from the job for which you maybe applying.

All applicants are required to submit:

1. A completed Employment Application (available during the online application process)
2. Resume
3. Cover letter of no more than 3 pages that addresses the applicants qualifications as they relateto the requirements knowledge skills and abilities listed in this announcement and culturalcompetence sensitivity to and understanding of the diverse academic socioeconomic ethnicneurodivergent and LGBTQIA backgrounds of community college students faculty and staff.

Interview candidates will be selected from those who most closely meet the requirements and possess the knowledge skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process candidates may be asked to demonstrate job-related knowledge and skills.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by contacting Jennie Elizalde at or in the Office of Human Resources.

The District and/or College reserves the right to extend time limits and/or repost or restart recruitments at any time.

The District requires all work to be conducted in California.

SMCCCD is not a TN or H1B sponsoring employer.