Program Scheduler

Key Responsibilities

• Create and maintain permanent schedules for clients and clinical staff.
• Manage day-to-day changes including client and staff cancellations.
• Ensure schedules for new clients and new hires are created one week before onboarding.
• Create and disseminate new hire shadowing schedules.
• Responsible for reviewing scheduling expectations for new hires.
• Reviewing and maximizing client and staff schedules based on current contract fulfillment reports.
• Proactively identify and resolve scheduling conflicts.
• Manage communication within the local clinical and operations team regarding scheduling changes concerns and requests.
• Manage communications from parents caregivers schools and staff regarding scheduling needs and requests.
• Partner with Office Manager to continually assess staffing needs.
• Maintain professional relationships with stakeholders.
• Provide exceptional customer service to all stakeholders.
• Understanding your clinics service radius and surrounding areas regarding zoning
• Maintaining scheduling records and Client Relationship Management systems with up-to-date status of clients and staff.
• Audit scheduling errors and location status and monitor labor law requirements.
• Assist and perform any other administrative duties as assigned.

Skills Knowledge and Expertise

• Minimum of 2 years of relevant work experience in scheduling or administrative role
• Bachelors degree in healthcare administration or a similar field preferred
• Familiarity with electronic health record systems
• Ability and desire to operate resourcefully independently and with urgency.
• Mission-driven and focused to support clinical quality.
• Analytical: Ability to closely examine and identify relevant information and earn the respect of both leaders and operational teams by translating insights into clear sizable scheduling plans/metrics.
• Operational excellence: Must have a keen eye for detail and an exceptionally high bar for accuracy and quality.
• Strong opinions loosely held: Ability to articulate POV with clarity humility and a willingness to question ones assumptions/desire to constantly improve.
• Integrity and trustworthiness
• Excellent written and verbal skills in English and bilingual preferred
• A passion for the field of behavioral healthcare while leading with empathy.
• Experience and understanding of the ABA Floortime/DIR and mental healthcare industry.

Benefits

• Medical Dental Vision and Life insurance
• Paid sick leave
• Paid Training
• Paid Vacation Time