Program Operations Specialist
Job Location:
Milwaukee, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Job: Program Operations Specialist
Location: Milwaukee WI
Employment Type: Full-Time
Work Location: Hybrid Four days onsite and one day remote per week
Reports To: Vice President of Programs
The Program Operations Specialist plays a critical role in strengthening the systems processes and tools that enable Acts Housings Programs Department to deliver consistent high-quality services to families.
This role serves as a key operational partner to the Vice President of Programs coaching leadership family access teams and community partnership staff. The Program Operations Specialist will lead a workstream focused on improving department operations through process improvement onboarding and training systems Salesforce data quality reporting compliance support and quality assurance practices.
This position is ideal for an organized analytical professional who enjoys creating structure improving workflows managing projects and developing tools that help teams operate more effectively. The role directly supports the coaching team Acts Housings frontline program that works alongside families on their path toward housing stability.
What Youll Do
- Improve and document operational workflows procedures and systems that strengthen program delivery consistency and team effectiveness.
- Build and maintain onboarding training and resource systems that support staff success and department growth.
- Support Salesforce data quality reporting dashboards and data practices that improve program visibility and decision-making.
- Assist with grant compliance HUD-related requirements program reporting and tracking of key deliverables.
- Lead and coordinate operational projects including timelines communication process improvements and follow-through across teams.
- Develop standard operating procedures quality assurance resources and tools that promote accountability and strengthen collaboration with coaching family access and community partnership teams.
Whats In It for You
- Make a meaningful impact in a nonprofit organization helping families achieve housing stability.
- Own projects that strengthen the foundation of a mission-critical program department.
- Work alongside leaders and frontline teams to improve services for families.
- Build experience across nonprofit operations Salesforce grants compliance reporting and quality improvement.
- Enjoy a collaborative hybrid work environment with one remote workday each week.
Qualifications
- Bachelors degree in business administration nonprofit management public administration social work education or related field; or equivalent combination of education and experience.
- 35 years of experience in program operations program administration quality improvement project management or nonprofit operations.
- Experience improving processes developing workflows or implementing organizational systems.
- Experience with CRM or case management systems; Salesforce experience preferred.
- Strong organizational analytical communication and problem-solving skills with the ability to manage multiple priorities.
About Acts Housing
Acts Housing is a nonprofit organization dedicated to helping families achieve and maintain housing stability through coaching support and community partnerships.
Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
