Program Manager, WW Retail Fulfillment Operations BPR

Imagine what you could do here. At Apple great ideas have a way of becoming great products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple dont just craft products - we build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple and help us leave the world better than we found it. n

The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apples Supply Chain and Retail Fulfillment this role youll influence support and implement forward-looking capabilities to help Apple stay ahead of the Retail Fulfillment Operations portfolio spans a wide range of programs including the expansion of both online and physical retail stores new and enhanced fulfillment methods innovative gifting payment and affordability options trade-in and repair strategies retail replenishment and inventory management and enabling Apples 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global role leads global cross-functional teams to deliver technology and process solutions that improve customer experience drive operational efficiency and support business growth across Retail Fulfillment Operations. Youll also partner with senior leadership to define business process and capability roadmaps aligned to Apples evolving retail ideal candidate is strategic detail-oriented comfortable driving clarity and decisions in a fast-paced global

Lead cross-functional programs from concept through deliverynTranslate business needs into clear requirements and scalable technology solutionsnPartner with functional teams and ISu0026T to align business process and systems designnDefine and manage process and capability roadmapsnDrive testing rollout training and post-launch reviewnCommunicate status risks and decisions clearly to leadershipnManage escalations perform root cause analysis and drive resolutionnDefine KPIs and measure project and operational successn

Bachelors degree required; (Industrial Engineering Operations Research or Technology or related field) n6 years of global supply chain management experience in complex industriesnExcellent communication and presentation skills with the ability to adapt to any audience levelnSelf starter nExperience defining and implementing KPIs for operational metricsnProficient in process mapping and other process analysis techniquesnExperience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategiesnExperience coordinating user acceptance testing rollout training and post-launch supportnProven track record managing global complex projects including stakeholder engagement and risk managementn

Broad supply chain management experience in logistics e-commerce fulfillment inventory management or order-to-cash; payment processing and/or fraud mitigation experience a plusnRelevant experience with online and retail merchandising systems data management data architecture payment fraud and CRM systemsnUnderstanding of SAP SAP Retail or Warehouse Management SystemsnAbility to manage multiple concurrent programs across global teamsnPMP or equivalent project management certificationnTechnically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plusnProven self-starter who thrives in ambiguous environments able to structure problems set direction and drive progress without a fully defined playbooknBachelors degree required; MS (Industrial Engineering Operations Research or Technology) or MS / MBA in (Industrial Engineering Operations Research or Technology) or related field