Program Manager, Workforce Planning
Job Location:
Job Location:
Foster, CA - USA
Yearly Salary:
$ 109000 - 147000
Yearly Salary:
Posted on:
10 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Zoox is building fully autonomous purpose-built robotaxis and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM youll own the processes governance and analytics that keep Fleet Operations staffed financially aligned and ready to scale.
Youll be the connective tissue between Forecasting Capacity Planning Scheduling Operations Finance and Recruiting turning workforce strategy into operational reality.
In this role you will:
- Build and maintain workforce planning processes standards governance SOPs and planning calendars standardizing practices across Fleet Operations
- Drive a structured planning cadence across Operations Scheduling Finance HR and Recruiting
- Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities including for new launches org changes and strategic initiatives
- Facilitate planning meetings track action items and drive decisions to closure
- Partner with Finance to align workforce plans with monthly quarterly and annual cycles including OP development labor investment evaluation and budget vs. actuals analysis
- Coordinate workforce inputs for MBRs QBRs and annual OP development surfacing recommendations to leadership
- Build and maintain dashboards and reporting on workforce utilization scheduling effectiveness and labor performance; identify risks and gaps; and present insights to leadership
- Serve as the WFM business partner gathering requirements for system enhancements partnering with HRIS/IT and evaluating shift structures and scheduling strategies to improve utilization
- Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows
Qualifications
- Bachelors degree in Business Operations Analytics Engineering Finance Economics or related field (or equivalent experience)
- 6 years in workforce planning WFM operations planning program management or similar analytical roles
- Experience supporting OP MBR and QBR planning cycles
- Cross-functional experience with Operations Finance HR Recruiting and WFM teams
- Hands-on experience with WFM platforms (UKG NICE Verint or similar)
- Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
- Strong communicator equally effective with frontline ops teams and executive leadership
- Comfortable managing multiple priorities in a fast-moving ambiguous environment
Bonus Qualifications
- Background in fleet ops logistics AV operations or contact center environments
- Experience supporting 24/7 workforce operations
- Familiarity with BI or data visualization tools (Tableau Looker etc.)
- Experience with labor planning or operational transformation initiatives
$109000 - $147000 a year
Base Salary Range
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.
