Program Manager, Seller Experience, Selling Partner Services

We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research AI-powered prototyping and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.


Key job responsibilities
1. Strategic Program Leadership:
* Build and scale global research programs that combine traditional UX research with intelligent tools
* Define establish and maintain global operational and company-wide research programs
* Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
* Lead the implementation of AI-powered research tools and methodologies
2. Research Operations & Innovation:
* Deploy intelligent tools for market scanning secondary research and trend analysis
* Develop processes for research quality amplification using AI tools
* Oversee the development of an intelligent knowledge base for research insights
* Manage research participant pools and vendor relationships
3. Program Execution & Risk Management:
* Drive on-time delivery of innovative solutions that delight customers
* Proactively identify and mitigate risks through structured planning and monitoring
* Provide clear communication to stakeholders regarding project status resources and priorities
* Contribute to documentation including weekly reports business reviews and audits
4. Cross-functional Collaboration:
* Partner with UX Researchers to design execute and socialize user-centered research insights
* Coordinate with data scientists and technology teams on AI tool implementation
* Work cross functionally with peers/colleagues globally to support training best practices and shared opportunities
* Work with product teams to ensure research insights drive product decisions

About the team
Within Amazon Selling Partner Services (SPS) goal is to enable third-party Sellers of any size by helping them build the business they the Core Selling Partner Experience (CSPE) team we define implement and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree or equivalent in a related field
- Strong project management skills with demonstrated ability to manage complex programs
- Excellence in stakeholder management and cross-functional collaboration
- Deep understanding of research methodologies and operations
- Experience with process development and optimization
- Strong communication and documentation skills

- Experience with AI/ML technologies and their application in research
- Proven ability to bring definition to ambiguity and manage complexity at scale
- Track record of empowering teams through clear processes and constraints
- Deep knowledge of software design and development processes
- Experience with agile methodologies and data-driven decision making
- Demonstrated ability to exceed expectations on both strategic and tactical projects
- Experience managing global research programs
- Strong analytical and problem-solving abilities
- Passion for customer-centric innovation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 81600.00 - 142800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually