Program Manager, Ring Blink Customer Support New Product Introduction PMO

Say hello to Ring and Blink. Were creating products that make homes more secure. The Ring team is making neighborhoods safer with innovative security products and services including the Ring Video Doorbell Cameras and Neighbors App. The Blink team is on a mission to end homeowner worry by providing a reliable affordable and easy-to-use video monitoring system. Weve created battery-powered indoor and outdoor cameras and are developing new products from chip design to complete end-user systems.

The Customer Support New Product Introduction Program Management Office (CS NPI PMO) bridges innovation and implementation across Ring and Blink product lines. We orchestrate the integration of new programs products policies and features into our customer support ecosystem partnering closely with Product Management Go-to-Market teams and CS Operations to transform launches into frictionless customer experiences.

Key job responsibilities
Own and manage customer support readiness projects for new Ring and Blink launches ensuring all support touchpoints are prepared for day-one customer interactions
Drive cross-functional collaboration across Product Management Go-to-Market teams and CS Operations to align on launch timelines and support requirements
Leverage AI tools to accelerate NPI readiness workflows including automated project intake status reporting risk identification and stakeholder communication
Use generative AI to draft refine and standardize NPI deliverables such as launch readiness assessments support enablement plans knowledge articles and cross-functional communications
Apply AI-driven analysis to identify patterns and risks across your project portfolio proactively surfacing dependencies timeline conflicts and resource constraints
Automate repetitive PM tasks (meeting notes action item tracking status roll-ups stakeholder updates) using AI tools to increase capacity
Identify risks early ask the right questions and drive timely decisions across stakeholder groups
Clear blockers and escalate appropriately when dependencies threaten launch timelines or support quality
Facilitate effective meetings with the right stakeholders driving both detailed discussions and high-level alignment
Incorporate customer feedback and support insights to inform launch readiness decisions


- Bachelors degree or PMP certificate
- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience handling ambiguous or undefined challenges through strong problem solving abilities

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience within a customer service/contact center environment
- 3 years of consumer electronics experience
- Experience in launching new products
- Familiarity with AI-powered project management knowledge management or communication tools (e.g. Amazon Quick AI-assisted Confluence/JIRA workflows automated summarization)
- Demonstrated experience using AI and generative AI tools to improve program management efficiency (e.g. automated reporting content generation data synthesis workflow automation)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 74200.00 - 129800.00 USD annually