Program Manager, Relay Product Excellence

We are looking for a versatile Program Manager to drive execution across the Program Delivery pillar and support strategic work across the full Strategic Programs and Organization eXcellence team (SPOX) portfolio. This is a broad high-trust and high-visibility role: you will own programs end to end run the operating rhythms that keep Relay Product Excellence (RPE) organization moving and step in wherever a strategic program needs an owner. When something lacks a clear home you take it deliver results and hand off cleanly once the path is defined.

You will succeed if you are strong at building mechanisms thrive in ambiguity drive accountability across teams you do not own and communicate crisply to senior stakeholders. This role is a force multiplier for SPOX leadership trusted to run point on a wide range of programs with minimal direction.

Key job responsibilities
- Own execution of Program Delivery programs end to end including program charters - defining scope milestones owners success metrics and establishing feedback loop workstreams.

- Focus on continuous improvement of RPE operating rhythms and business cadences (WBR MBR planning cycles work-back plans) turning them into repeatable automated mechanisms.

- Take ownership of strategic programs across the broader SPOX portfolio that need an owner transitioning them cleanly once the path is defined.

- Build program documentation status reporting and dashboards that give leadership a clear current view of health and progress.

- Drive planning and prioritization across stakeholders surfacing risks dependencies and trade-offs early and clearly.

- Identify process gaps and partner with Continuous Improvement SME on design of simpler more scalable mechanisms that demonstrably accelerate delivery.

- Facilitate alignment across partner teams and functions holding owners accountable to commitments without direct authority.

- Communicate status decisions and escalations to senior leaders in a concise data-backed way.

A day in the life
You partner daily with SPOX pillar leads and Relay Product Excellence program owners to keep the operating rhythm on track and clearing blockers before they become escalations. Your week moves fluidly across the portfolio. One part is deep execution on a Program Delivery workstream covering charters milestones and status. Another is picking up a newly surfaced strategic program that needs structure. You spend time in documents and dashboards turning messy inputs into clear data-backed reporting for senior leaders and facilitating alignment across teams.

About the team
SPOX enables RPE to deliver at scale through the governance methodology and operating systems that define how programs move from vision to impact. We drive organizational velocity through strategic program delivery talent growth and continuous improvement providing the frameworks mechanisms and standards that empower teams to execute with speed clarity and consistency.

- Bachelors degree in management business administration economics engineering marketing
- 3 years of program or project management experience
- Experience in complex problem solving and working in a tight schedule environment
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- 3 years of developing program strategies and plans driving execution influencing senior stakeholders experience

- 3 years of driving process improvements experience
- Experience defining and executing program requirements
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 82700.00 - 129800.00 USD annually