Program Manager
Job Location:
Job Location:
Pineville, LA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Come join our collaborative and innovative team at DIS-TRAN Packaged Substations!
DIS-TRAN Packaged Substations has been an industry leader in the design and supply of high-voltage open-air substations and switchyards since 1965. Over a half-century of building meaningful relationships with our customers and vendors boils down to one thing: people. We take pride in our collaborative approach where everything we do is designed to deliver the project the right way your way. Though we have grown over the years and now offer new innovations like our Factory-Built
Substations our age-old commitment will never change: to take care of you like family.
DIS-TRAN Pacakged Substations is currently looking for a Program Manager to join their team in Pineville Louisiana.
The Program Manager is responsible for managing and growing long-term customer relationships while ensuring the successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development.
Working at the intersection of Business Development Operations and Project Management the Program Manager is responsible for driving customer retention supporting account growth coordinating strategic initiatives and ensuring alignment between customer expectations and operational execution.
This position requires strong communication skills business acumen organizational leadership and the ability to build relationships across multiple levels within customer organizations. The Program Manager must maintain a proactive approach to customer engagement operational coordination continuous improvement and future pipeline planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Relationship & Program Management
- Serve as the primary point of contact for assigned program-managed customer accounts.
- Develop and maintain strong customer relationships focused on long-term partnership retention and growth.
- Lead customer meetings strategic reviews facility tours presentations and program discussions.
- Coordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.
- Track customer engagement organizational structures and key decision-makers to support strategic account management.
- Create individualized customer engagement strategies tailored to specific stakeholders and customer needs.
- Monitor customer satisfaction and proactively address risks concerns and escalations.
Program Coordination & Strategic Alignment
- Act as the liaison between Business Development Project Management Operations and Technical Teams.
- Coordinate program-level communication to ensure alignment between customer expectations and project execution.
- Support strategic initiatives requiring cross-functional coordination across multiple departments.
- Assist in planning and forecasting future pipeline opportunities for assigned accounts.
- Track overall program health timelines deliverables and customer commitments.
- Support installation planning operational coordination and customer communication throughout the project lifecycle.
Continuous Improvement & Account Oversight
- Lead and coordinate lessons learned reviews following project completion.
- Involvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.
- Drive continuous improvement initiatives focused on customer experience communication and operational execution.
- Identify account expansion opportunities and collaborate with Business Development on growth strategies.
- Maintain accurate customer documentation activity tracking and communication records within HubSpot CRM.
Travel & Customer Engagement
- Travel as needed to support customer meetings project milestones conferences facility visits deliveries and relationship-building activities.
- Maintain strong in-person customer relationships to support long-term account success and partnership growth.
EDUCATION AND EXPERIENCE:
- 5 years of experience in program management customer success account management project management or related customer-facing roles.
- Experience in industrial manufacturing engineering construction or other technical environments.
- Strong understanding of customer relationship management business development processes and commercial operations.
- Demonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.
- Proven ability to lead customer-facing meetings presentations and strategic discussions.
- Strong organizational communication and problem-solving skills.
- Ability to work cross-functionally with Business Development Operations Engineering and Design Project Management and Technical Teams.
- Experience utilizing CRM platforms such as HubSpot preferred.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Ability to analyze customer needs and translate them into actionable plans and strategies.
- Willingness and ability to travel up to 2550% as business needs require.
DIS-TRAN Packaged Substations is proud to be ISO-9001:2015 and ISN Certified.
DIS-TRAN Packaged Substations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.
DIS-TRAN Packaged Substations is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request information regarding reasonable accommodation contact your Human Resource Business Partner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Part of the CREST INDUSTRIES family of companies.
Required Experience:
IC
About Company
Crest Industries is the holding company for a family of world class project oriented companies serving the electric utility, commercial and industrial electrical contractor and forestry industries. Through our group of companies we offer the following: Engineering, procurement, pac ... View more
