Program Manager

• Responsible for all the issues related to the day-to-day program delivery:
  • Trains supports and coaches staff using a trauma-informed and intensive and strength-based approach.
  • Acts as a check and balance for compliant programming including but not limited to program oversight program budget and quality assurance.
  • Monitors quality and effectiveness of program services and tracks program performance and deliverables.
  • Works with outside agencies to establish partnerships and collaborates to ensure clients success.
  • Meets regularly with program staff to triage caseloads and keeps abreast of current issues.
  • Provides Quality Assurance and regulatory compliance to client files.
  • Manages office/staff coordination client flow client complaints and crisis management.
  • Supervises Case Managers/Employment Specialists and the Outreach and Engagement Specialist and Administrative staff and acts as a resource for program staff to ensure all programming and activities align with the program design.
  • Provides on-going program evaluation data tracking and reporting to provide recommendations to the Program Director for continuous growth quality and contract requirements.
  • Identifies and provides emergency crisis services as necessary; makes an immediate assessment to respond accordingly to accepted crisis intervention methods and techniques and coordinates other services as appropriate.
• Assists with administrative duties such as:
  • Interviewing and making quality hiring decisions
  • Monitoring performance documenting as necessary
  • Develops staff
  • Reviews and updates program policies and procedures
  • Grants performance measure/data reporting
  • Documents weekly submits end of month reports monitors and updates data tracking.
  • Maintains systems for financial tracking recons and funder reporting.
  • Maintains oversite of grant changes and updates all key related documents.
• Other duties as assigned.
• Demonstrate Exceptional customer service in Everything you do by placing the child family Program participant or client firstto supportour mission to Empower people to build better lives for themselves their families and their communities.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors degree in business administration or Social Work or Public Administration or Psychology or related field. 3 years of experience in social services with at least 4 years of supervisory experience may be substituted in lieu of Bachelors degree.

EXPERIENCE: 3 years experience in a social service agency 3 years in a customer service focused environment. 2 years management experience. Experience with budget management housing assistance and/or a homeless Veteran population a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.

LICENSES: Drivers License with clear record. LPC LCDC or LMSW preferred.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.