Program Manager II, Last Mile Science

As a Program Manager II in Amazons Last Mile Science and Analytics team youll be at the forefront of revolutionizing e-commerce delivery. Your role is pivotal in optimizing the final and most critical phase of our vast logistics network. Youll lead the development of AI and machine learning solutions that directly impact the speed efficiency and cost-effectiveness of delivering millions of smiles to customers doorsteps every day.

In this role youll bridge the gap between advanced data science and practical business applications translating complex algorithms into user-friendly tools that drive our last mile operations. Youll work with a diverse team of world-class scientists engineers and operations experts leveraging Amazons unparalleled data resources and technological capabilities.

Your decisions and innovations will have a direct measurable impact on customer satisfaction operational efficiency and Amazons bottom line. This position offers a unique opportunity to tackle some of the most complex challenges in logistics at a global scale pushing the boundaries of whats possible in the last mile delivery space.

If youre passionate about using technology to solve real-world problems thrive in a data-driven environment and want to shape the future of how goods are delivered worldwide this role is for you. Join us in our mission to make Amazon the earths most customer-centric company one delivery at a time.

Key job responsibilities
Responsibilities:
Drive the product vision and strategy for last mile delivery optimization tools
Collaborate with data scientists to translate complex algorithms into user-friendly products
Gather and prioritize product requirements from stakeholders across Amazons global operations
Work closely with engineering teams to develop and launch new features and products
Analyze product performance metrics and user feedback to guide continuous improvement
Create and maintain product roadmaps balancing short-term needs with long-term strategic goals
Communicate product updates and value propositions to internal teams and leadership




A day in the life
We are Amazons Last Mile Science and Analytics team dedicated to improving e-commerce delivery. We work to optimize our vast network forecast demand using machine learning and enhance route efficiency. Our efforts focus on developing innovative delivery methods applying AI to solve complex problems and conducting geospatial analysis. We create simulations to refine processes and plan capacity effectively. Operating globally we strive to develop adaptable solutions for diverse markets. We aim to advance logistics science continually improving speed efficiency and customer satisfaction in support of Amazons mission to be Earths most customer-centric company.

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.