Program Manager II, Amazon Customer Excellence System (ACES), Global Logistics

Do you want to drive operational excellence across one of the worlds largest and most complex supply chains As a Program Manager on Amazons Global Logistics team youll own cross-functional programs that optimize how freight moves from manufacturing hubs to international marketplacesdirectly improving speed reducing cost and expanding selection for hundreds of millions of customers worldwide.

In this role youll manage end-to-end process improvement initiatives across Amazons import operations partnering with internal teams and external logistics providers to deliver measurable results. Youll apply Lean/Six Sigma methodologies analyze data to uncover opportunities and brief senior leaders on program performance. Every improvement you deliver feeds directly into Amazons flywheel. Lower costs mean lower prices which drives more traffic attracts more sellers expands selection and further improves the customer experience.

This is an opportunity to make a tangible impact on global operations at a scale few companies can offer.

Key job responsibilities
- Own end-to-end delivery of cross-functional process improvement programs across Amazons global import operations from scoping and planning through execution and post-launch measurement
- Apply Lean/Six Sigma methodologies to identify cost and speed optimization opportunities translating data-driven insights into scalable solutions across multiple operational sites
- Partner with operations technology and finance teams as well as external logistics providers to align priorities resolve dependencies and drive measurable improvements in supply chain performance
- Develop and maintain KPI dashboards and program status reporting communicating progress risks and recommendations to senior leadership through written narratives and business reviews
- Lead cross-functional stakeholder alignment to support new building launches network changes and operational enhancements that improve the end-to-end customer experience
- Role requires some onsite warehouse monitoring with up to 25% travel across the US.

A day in the life
Youll start your morning reviewing operational metrics and identifying improvement opportunities. Midday you might facilitate a Kaizen event with cross-functional partners or build a business case to present to leadership. Afternoons could involve analyzing data in SQL to quantify process changes aligning stakeholders on program milestones or partnering with technology teams on automation solutions. No two days look the same but each one moves Amazons global logistics network closer to faster lower-cost delivery for customers worldwide.

Our team has a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and partner with you to find your next opportunity at Amazon.

About the team
Global Logistics moves freight from manufacturing hubs worldwide to Amazons international marketplaces serving both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our ACES team drives continuous improvement across this network by reducing cost accelerating speed and expanding selection for customers. We partner with world-class logistics providers and build innovative supply chain solutions that directly fuel Amazons growth flywheel. We are a data-driven collaborative team that values operational curiosity creative problem-solving and delivering measurable results at global scale.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- Experience managing analyzing and communicating results to senior leadership while working cross functionally across several teams
- Experience working with multiple groups of stakeholders
- Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
- Experience in lean or six sigma methodologies for operational process and performance improvement projects including process mapping and process re-design
- Experience with data visualization using Tableau Quicksight or similar tools
- Experience with operations/supply chain

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 82700.00 - 129800.00 USD annually