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Program Manager (II) #26-10993
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 93 - 125
Hourly Salary:
Posted:
29 September 2026 (2 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
- We are looking for a Senior Program Manager to lead quality measurement and strategy within the Trust & Safety (T&S) this role you will design and drive scalable quality frameworks metrics and reporting systems that ensure high integrity across enforcement and labeling operations.
- You will operate at the intersection of program management data analytics and product strategy partnering cross-functionally to identify risks improve decision-making and enhance the effectiveness of enforcement systems and AI model training. This role requires a detail-oriented data-driven leader who can challenge existing approaches and translate complex insights into meaningful business impact.
- Design and implement quality measurement frameworks metrics and monitoring systems to proactively detect issues across Trust & Safety operations
- Own and evolve the quality strategy and reporting mechanisms for high-complexity program areas
- Build scalable reporting and insight systems to support hybrid (manual automated) moderation environments
- Partner with cross-functional teams to ensure data integrity and alignment on quality standards
- Develop deep product and operational expertise to continuously refine quality measurement approaches
- Represent T&S Quality with leadership using data-driven storytelling to influence product policy and operational improvements
- Proactively identify quality risks conduct root cause analysis (RCA) and drive corrective actions (RCCAs)
- Drive adoption of AI/ML and automation solutions to improve efficiency and scalability in quality management
- Challenge existing methodologies and introduce innovative statistically sound measurement techniques
- Bachelors degree or equivalent practical experience
- 5 years of experience in program or project management managing complex large-scale initiatives
- Experience in Trust & Safety or operations-heavy environments
- Strong experience in stakeholder management and cross-functional collaboration
- Proficiency in SQL and working with large datasets
- Excellent problem-solving and analytical skills with strong attention to detail
- Strong communication and storytelling skills with the ability to influence senior stakeholders
- Experience in quality measurement quality assurance or metrics-driven environments
- Demonstrated ability to design implement and scale metrics frameworks
- Experience working with AI/ML systems especially Generative AI evaluations
- Background in data analytics experimentation or statistical modeling
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
Required Experience:
IC
