Program Manager I or II Substance Use Disorder Residential Program

Sun Street Centers is seeking a qualified and experienced Program Manager I or II to oversee the daily operations of its Salinas Mens Residential program. This position is responsible for the administration supervision coordination implementation evaluation and continuous improvement of residential substance use disorder treatment services.

The Program Manager provides leadership and operational oversight to ensure that services are delivered in accordance with program requirements contractual obligations regulatory standards and Sun Street Centers policies and procedures. This position oversees staffing client services admissions facility operations quality assurance compliance budgeting safety and program outcomes.

The successful candidate will support Sun Street Centers mission by promoting trauma-informed culturally responsive evidence-based recovery-oriented services that strengthen client engagement retention health wellness and long-term recovery. The Program Manager will collaborate with clinical medical residential and recovery support staff as well as County Behavioral Health Departments referral partners courts probation departments healthcare providers and community agencies.

Primary Responsibilities

Manage the day-to-day operations of the Salinas Mens Residential program.

Ensure services are delivered in accordance with program policies treatment philosophies contractual requirements and applicable regulations.

Monitor admissions discharges referrals waitlists residential census treatment engagement retention and successful completion outcomes.

Maintain a safe therapeutic culturally responsive and recovery-oriented residential environment.

Provide direct supervision leadership coaching training and professional development to assigned employees.

Participate in the recruitment interviewing hiring onboarding supervision mentoring and evaluation of residential program staff.

Conduct staff meetings and routine supervisory sessions.

Collaborate with the Program Director and Clinical Supervisor regarding staffing client services program operations and workforce planning.

Coordinate services with clinical medical residential and recovery support staff.

Support appropriate client orientation admission treatment discharge and continuing-care processes.

Assist in responding to client grievances complaints incidents crisis situations and emergencies.

Monitor program documentation billing practices service quality and performance expectations.

Conduct or participate in program audits quality assurance reviews licensing reviews site visits and accreditation activities.

Implement corrective action plans and quality improvement activities when needed.

Support compliance with Department of Health Care Services Drug Medi-Cal Organized Delivery System Medi-Cal ASAM Criteria CARF Accreditation Standards HIPAA 42 CFR Part 2 County contract requirements and Sun Street Centers policies and procedures.

Assist with program budgets expenditures purchasing inventory staffing allocations contract deliverables and efficient use of resources.

Monitor facility operations and coordinate repairs safety concerns and operational needs with appropriate personnel.

Maintain emergency preparedness infection prevention workplace safety and risk-management practices.

Develop and maintain productive relationships with hospitals behavioral health programs courts probation departments healthcare providers referral partners and community organizations.

Prepare operational reports performance summaries and other required program documentation.

Participate in management meetings strategic planning organizational development activities and agency-wide initiatives.

Perform other duties as assigned.

Minimum Qualifications

Bachelors degree in a related field and two years of supervisory experience working with individuals affected by alcohol and/or drug addiction; or

An approved equivalent combination of education and experience.

Required Knowledge Skills and Abilities

Knowledge of substance use disorders co-occurring disorders recovery principles social-model programming and evidence-based treatment practices.

Knowledge of residential treatment operations and ASAM Criteria.

Knowledge of DHCS DMC-ODS Medi-Cal CARF HIPAA 42 CFR Part 2 and related compliance requirements.

Strong leadership supervision coaching team-building organizational and problem-solving skills.

Ability to manage multiple priorities in a residential treatment environment.

Ability to analyze operational information identify trends and support program improvement.

Excellent verbal written and interpersonal communication skills.

Ability to work effectively and respectfully with individuals from diverse backgrounds.

Proficiency with electronic health record systems and Microsoft Office applications.

Experience with AVATAR or a similar electronic health record system.

Licenses and Certifications

Valid California drivers license.

Current automobile insurance that meets agency requirements.

Ability to meet Sun Street Centers insurability standards.

Substance Use Disorder Counselor certification or registration is preferred.

Physical and Work Requirements

The position requires the ability to sit stand walk bend reach and climb stairs throughout the workday and to lift or carry up to 25 pounds. The Program Manager must be able to respond appropriately to emergencies facility concerns and client crises. Some travel between Sun Street Centers locations and community partner sites may be required. Work is performed in residential treatment facilities offices community settings and partner-agency locations.

Employment is contingent upon meeting applicable background and clearance requirements. Employees may be required to undergo fingerprinting and obtain clearance through the California Department of Justice.

Sun Street Centers is an Equal Opportunity and Affirmative Action Employer. We are committed to providing equal employment opportunities and maintaining an inclusive workplace. Racial and ethnic minorities women people with disabilities veterans and people in recovery are encouraged to apply.

How to Apply

Qualified applicants are encouraged to submit a résumé and completed employment application in accordance with Sun Street Centers application procedures. Applications will be accepted until the position is filled. Please send your application and resume to

Required Experience:

Senior IC