Program Manager Food & Hospitality

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As a Program Manager Food & Beverage at JLL you will support the delivery of a high-quality workplace dining and hospitality experience across a regional portfolio for Wells Fargo in New York. Working closely with the Senior Program Manager you will oversee day-to-day operational execution vendor coordination compliance oversight and customer engagement initiatives that help create consistent and seamless food and beverage experiences across multiple sites. This role requires a strong operational mindset exceptional relationship management skills and a customer-first approach to ensure service excellence across cafes catering micro markets office beverage programs and vending services. At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees and this role plays an important part in enhancing workplace experiences through collaboration innovation and operational excellence. What sets JLL apart is our culture of collaboration locally and across the globe and you will work alongside cross-functional partners vendors and client stakeholders to support program performance continuous improvement sustainability goals and employee wellbeing initiatives throughout the region.

• Monitor daily food and beverage operations across assigned regional locations to ensure consistent service delivery quality standards and operational excellence across cafes catering vending micro markets and office beverage programs.
• Conduct regular on-site visits and inspections to assess service quality compliance with health and safety regulations operational readiness and customer satisfaction.
• Serve as the primary regional contact for operational inquiries service escalations and customer concerns while maintaining a responsive and solutions-oriented approach.
• Coordinate with vendors facility teams and internal stakeholders to align food service operations with building activities events and evolving workplace needs.
• Facilitate vendor meetings monitor performance against service level agreements and support corrective action planning and continuous improvement initiatives.
• Collect organize and analyze operational data customer feedback audit documentation and service metrics to support reporting and KPI tracking.
• Support sustainability and wellness initiatives by promoting responsible sourcing waste reduction programs healthy dining options and environmentally conscious operational practices.
• Process invoices purchase orders and expense documentation while monitoring regional spending and identifying opportunities for operational efficiencies and cost optimization.
• Identify opportunities to improve customer experience service delivery models and operational processes through innovation and data-driven insights.

• Minimum of 710 years of experience in food service operations hospitality management workplace hospitality or corporate dining services.
• Proven experience supporting multi-site operations and coordinating with third-party vendors in a fast-paced environment.
• Strong customer service orientation with the ability to build positive relationships with employees executives vendors and cross-functional stakeholders.
• Excellent verbal and written communication skills with the ability to manage stakeholder interactions professionally and effectively.
• Strong organizational and time management skills with the ability to manage multiple priorities operational demands and regional site requirements simultaneously.
• Experience supporting operational compliance related to health safety sanitation and food safety standards.
• Proficiency with Microsoft Office Suite including Excel Word PowerPoint and Outlook along with familiarity with reporting and operational management tools.
• Ability to travel regionally more than 10% of the time and maintain an on-site presence a minimum of three days per week in alignment with client requirements.
• Ability to work effectively in a collaborative environment where teams are empowered to thrive and deliver exceptional workplace experiences.

• Bachelors degree or professional certification in hospitality food service management facilities management or a related field.
• Experience supporting sustainability initiatives wellness programming or environmentally responsible food service operations.
• Knowledge of contract administration vendor relationship management and service performance monitoring.
• Familiarity with technology-enabled food service platforms digital ordering systems and customer feedback tools.
• Understanding of food safety sanitation and regulatory compliance requirements; ServSafe certification preferred.
• Experience collaborating with Integrated Facility Management (IFM) Property and Development Services (PDS) Human Resources Finance and workplace experience teams.
• Ability to identify operational improvement opportunities and contribute innovative ideas that enhance service delivery and customer satisfaction.
• Comfortable working in a fast-paced dynamic corporate environment with changing priorities and operational needs.
• Commitment to fostering inclusive collaborative and engaging workplace experiences aligned with JLLs culture and values.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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