Program Manager Employee Assistance Program

POSITION SUMMARY The Wheeler Employee Assistance Program (EAP) provides behavioral health services for individuals (and family members) employed by contracted organizations across Connecticut as well as offering consultative services to managers and supervisors to help address workplace EAP Program Manager plans and directs the operations of the Wheeler Employee Assistance Program and manages staff to ensure optimal performance. This position also maintains procedures to support efficient and effective program $80000EDUCATION AND EXPERIENCE/QUALIFICATIONS Masters degree (MA or MS) plus two years of EAP experience or related management human resources or clinical experience required. Strong communication consultation and computer literacy skills required. Bilingual in Spanish is also FOR CLINICIAL POSITIONSCredential(s) Required: Currently Certified Employee Assistance Professional (CEAP) credential or willingness to become certified. Connecticut LCSW LPC LMFT or Psychologist license CTSCHEDULEFull timeEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationGet reimbursed for licensure/certification expensesMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESProvides management and oversight for all aspects of the program and participates in a rotating after-hours on-call schedule to provide clinical consultation and support in accordance with established program protocols. Maintains accountability for the achievement of program goals and staff compliance with organizational goals and deadlines (e.g. certifications training standards).Provides direction and supervision to the EAP Specialist and oversight to Wheeler EAP Affiliates. Determines staffing requirements hires and trains new staff and supervises staff according to overall policy. Identifies and suggests areas for improvement in internal processes along with possible solutions. Implements change when possible to maximize operating and maintains positive relationships with existing client companies through effective communication. Coordinates and provides management consultation to HR personnel supervisors managers and executives of client companies around employee behavioral health and/or work performance positive relationships with existing EAP Work-Life Services Vendor Employee Care and EAP Data Collection Vendor Harting and provides effective training services for a wide variety of and provides psychological first aid/critical incident services to client and non-client and provides organizational development services including leadership and management development training executive and management coaching team development and conflict resolution the service delivery of Department of Transportation (DOT) mandated Substance Abuse Professional (SAP) assessments by credentialed EAP effective performance evaluations sets goals and objectives and monitors performance. Helps team execute career development new business prospects prepare proposals and make sales presentations to potential new client confidential records of EAP client services for reporting and tracking and monitors program a high-quality robust network of EAP opportunities and strategies to measure EAP client satisfaction and implement client satisfaction to develop knowledge and understanding about the history traditions values family systems and artistic expression of groups served and uses appropriate methodological approaches skills and techniques that reflect an understanding of culture.