Program Manager (Director- Wellness and Resilience)
Job Location:
Washington, AR - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Organizational Location: This position is with the Department of Homeland Security within U.S. Customs and Border Protection Enterprise Services Workforce Care Directorate Wellness and Resilience Division located in Washington DC.
Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.
The Director of Wellness and Resilience leads CBPs resiliency and wellness programs providing strategic guidance administrative oversight and program management. The role advises DHS/CBP leadership on workforce resilience strategies and coordinates with Enterprise Services and program offices to ensure effective operations.
This position starts at a salary of $169279.00 (GS-15 Step 1) to $197200.00 (GS-15 Step 10).
Major duties include:
- Overseeing the programs of the Wellness and Resilience Division (WRD) within CBP Workforce Care to provide tactical and strategic support to CBP law enforcement personnel and mission support employees world-wide.
- Developing and implementing comprehensive resiliency strategies policies and initiatives that strengthen CBPs mission execution and workforce readiness.
- Managing a team of subordinates by establishing goals assigning work monitoring progress and ensuring the effective execution of administrative processes and procedures.
- Coordinating with senior leadership and program offices to integrate employee engagement workforce support and fitness/wellness programs into a unified strategy.
- Representing CBPs workforce resilience and engagement interests in stakeholder meetings and deliberations with internal leadership and external Federal State and local agency representatives.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance Service to Country and Integrity. Learn more about CBPs mission core values and careers at of employment
- You must be a U.S. Citizen to apply for this position
- Males born after 12/31/1959 must be registered with Selective Service
- Primary U.S. residency for at least three of the last five years (additional details below)
- All pre-employment processes will be conducted in English
- You may be required to pass a background investigation.
- CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
- As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
- DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
- Financial Disclosure is required.
- Bargaining Unit: This position is not covered under the bargaining unit.
Specialized Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:
- Directing complex enterprise-level programs that involve strategic planning policy development and the implementation of initiatives to improve workforce resilience employee engagement and organizational effectiveness.
- Exercising full managerial authority over a diverse staff including setting performance standards resolving complex grievances and ensuring the equitable application of personnel policies training and career development plans.
- Providing expert-level advice and recommendations to senior executive leadership regarding program operations policy interpretation and the resolution of sensitive organizational issues that impact mission execution.
- Analyzing complex data research and validated studies to identify trends and develop evidence-based solutions that address organizational stressors and improve the overall well-being of a large geographically dispersed workforce.
- Coordinating cross-functional efforts across multiple organizational components or external agencies to ensure the successful implementation of large-scale projects and compliance with federal DHS and CBP regulations.
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
You must:
- Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
- Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/22/2026.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
- Working for the U.S. Government as a federal civilian or as a member of the military
- A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
- Participation in a study abroad program sponsored by a U.S. affiliated college or university
- Working as a contractor intern consultant or volunteer supporting the U.S. government
Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government you are not CTAP eligible. View information about CTAP eligibilityon OPMs Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP you must be rated at a minimum score of 85 for this position.
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.
Leadership Training: All newly appointed first-time CBP Supervisory GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry WV. Note: This training may be waived if previously completed.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
The Department of Homeland Security encourages persons with disabilities to apply to include persons with intellectual severe physical or psychiatric disabilities as defined by 5 CFR 213.3102(u) and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans Peace Corps/VISTA volunteers and persons with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Director
