Program Manager Commercial Banking Digital

Program Manager Commercial Banking Digital

About the Role

Incredible teams doing exceptional work every day.

The Commercial Banking Digital team is responsible for delivering client-centric digital experiences that power our Commercial Banking business. As the digital servicing and sales landscape continues to evolve we are seeking a strategic and execution-focused Program Manager to drive high-impact transformation initiatives.

Role Overview Common Goals Uncommon Potential

The Program Manager is a key leader responsible for orchestrating end-to-end program delivery across Business and Technology with a strong focus on:

• Demand intake and prioritization
• Financial planning and budgeting
• Risk legal and compliance alignment
• Cross-functional dependency management
• Go-to-market (GTM) execution

This role operates at the intersection of product engineering and governance functions ensuring that initiatives are well-scoped funded compliant and successfully launched to market.

Key Responsibilities

Business & Technology Intake / Financial Planning

• Partner with Business and Technology stakeholders to manage work intake prioritization and program pipeline
• Drive alignment on budgeting financial forecasting and funding approvals
• Translate business objectives into structured execution plans and delivery roadmaps

Risk Legal & Compliance Coordination

• Collaborate with Risk Legal and Compliance teams to ensure adherence to regulatory standards
• Manage approvals controls and governance checkpoints across the program lifecycle
• Proactively identify and mitigate regulatory and operational risks

Cross-Functional Dependency & Stakeholder Management

• Manage dependencies across product engineering infrastructure operations and vendor teams
• Act as the central point of coordination across business and technology stakeholders
• Drive stakeholder alignment issue resolution and decision-making forums

Go-to-Market (GTM) Execution

• Lead end-to-end go-to-market planning and execution for digital initiatives
• Align across product operations client support and business teams for launch readiness
• Ensure execution of release plans rollout strategies and client communication plans

Program Governance & Delivery

• Define and manage program scope timelines budget and deliverables
• Establish robust governance frameworks including status tracking risk management and escalation
• Ensure adherence to enterprise PMO standards and best practices

Leadership & Continuous Improvement

• Mentor junior program managers and drive delivery excellence
• Continuously improve program management practices and governance models
• Stay current with digital banking trends and emerging technologies

What You Bring

Experience

• 10 years of program/project management experience
• 5 years of experience in digital banking or financial services transformation

Domain & Delivery Expertise

• Strong understanding of digital banking platforms (web/mobile commercial or consumer)
• Experience managing intake budgeting and program-level financials
• Proven track record delivering complex multi-workstream programs

Governance & Regulatory Experience

• Hands-on experience working with risk legal and compliance teams in regulated environments
• Strong understanding of governance frameworks and audit requirements

Stakeholder & GTM Capabilities

• Demonstrated ability to manage complex stakeholder ecosystems across business and technology
• Experience leading or supporting go-to-market execution for digital products/platforms

Technical & Execution Skills

• Experience with Agile and Waterfall delivery models
• Strong understanding of systems integration and enterprise architecture
• Expertise in tools such as MS Project Visio and Office Suite

Leadership & Communication

• Strong interpersonal communication and organizational skills
• Ability to operate independently and drive outcomes in fast-paced environments

Why This Role Matters

This role is critical to enabling scalable digital transformation in Commercial Banking ensuring that initiatives are:

• Strategically prioritized
• Financially governed
• Regulatory-compliant
• Successfully delivered and launched to market