Program Manager, Amazon Flex BOSS

At Amazon were working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called Delivery Partners to make deliveries to our customers. With Amazon Flex individuals can now be their own boss delivering Amazon packages.

This role affords an opportunity to work on the cutting edge of innovation while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization Strategy and Scaling (B.O.S.S.)Team you will own strategy and initiatives around improving areas such as cost quality delivery partner experience and expansion. To achieve your goals you will work with functions that cut across the organization; including technology operations and marketing.

Key job responsibilities
- Own the long-term road map for improving business results
- Develop and utilize data inputs and KPIs in advanced analyses to inform operational adjustments and long-term technical solutions
- Work closely with finance marketing capacity management data science engineering and program management on process improvement and launch initiatives
- Make difficult resource trade-offs and align leadership on inputs outputs and priorities
- Define and create processes that will scale to meet growing business demands
- Work closely with the business to understand day-to-day opportunities and pain points and implement short term and long term solves

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 82700.00 - 129800.00 USD annually