Program Manager, AI Kitchen Last Mile Delivery , Worldwide Grocery Stores-Tech (WWGST)

Amazons Worldwide Grocery Stores-Tech (WWGST) team is looking for an analytical results-driven Program Manager to own the quality and timeliness of food deliveries from our kitchen sites to customers doors.

In this role you will be joining at the ground floor of a new-to-the-world innovation in food delivery. This role is the critical link between kitchen production and customer satisfaction ensuring that meals arrive on time and in excellent condition. You will monitor delivery performance drive root-cause analysis design corrective actions and collaborate with delivery station teams and kitchen operations to continuously improve the last-mile experience.

This is a Program Management role requiring both analytical rigor and hands-on operational problem-solving in an environment where you will operate with significant autonomy own stakeholder communications and drive decisions independently.

Key job responsibilities
Data & Metric Tracking
- Delivery Performance Monitoring: Track and analyze key performance indicators including Delivered on Time (DOT) Daily Delivery Success (DDS) scan compliance food condition on arrival and defect trends. Build and maintain dashboards and reporting cadences.
- Quality Metrics: Monitor food quality upon delivery temperature compliance packaging integrity order accuracy and presentation standards. Flag and escalate degradation trends proactively.
- Defect Trending: Identify patterns in delivery failures late arrivals and food condition issues. Leverage GenAI pattern recognition to surface systemic issues and produce weekly metric reports with actionable insights for operations leadership.

Root-Cause Analysis & Corrective Action
- Exception Investigation: Investigate operational breakdowns delivery exceptions and customer pain points. Determine root causes across the delivery chain (kitchen handoff driver routing packaging transit conditions).
- Corrective Action Design: Develop and implement corrective action plans to address systemic delivery failures. Track action item closure rates and measure improvement impact.
- Customer Pain Point Resolution: Analyze customer complaints related to delivery timing and food condition. Translate feedback patterns into process improvements and preventive controls.

Process Execution & Troubleshooting
- Operational Problem-Solving: Act as a front-line program manager to troubleshoot technical data or physical workflow bottlenecks in real time during delivery operations. Own resolution independently.
- Delivery Workflow Optimization: Identify inefficiencies in the kitchen-to-customer handoff process staging packaging driver dispatch route adherence and proof of delivery. Design pilot and scale improvements.
- Food Condition Assurance: Ensure proper packaging insulation and handling protocols are followed to maintain food temperature and quality during transit. Audit compliance at kitchen dispatch points.

Cross-Functional Collaboration & Communication
- Delivery Station Partnership: Partner with delivery station teams dispatchers and driver operations to align on SLAs communicate quality standards and resolve recurring issues.
- Kitchen Coordination: Work closely with kitchen operations to optimize order staging batch timing and handoff windows to minimize food wait time before dispatch.
- Regional Quality Alignment: Collaborate with regional quality leads and program management to standardize best practices share learnings across sites and drive network-wide improvements.
- Stakeholder Communication: Own clear concise written communications to leadership. Prepare and deliver program updates WBRs and escalation docs independently.

Physical Requirements / Working Conditions:
- Ability to work on-site at delivery stations and kitchen locations.
- May require standing/walking for extended periods during operational audits.
- Ability to lift up to 25 pounds (packaging samples audit materials).
- Exposure to varying temperatures when auditing food staging and dispatch areas.
- Ability to work flexible hours including evenings weekends and holidays aligned with peak delivery windows.
- Willingness to travel between kitchen sites and delivery stations within the region.


- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- 3 years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Bachelors degree in Business Logistics Business Engineering Supply Chain or a related field
- Experience using SQL to pull data and metrics to deliver reports
- Experience with Microsoft Excel including the ability to create pivot tables and charts develop formulas such as SUMIF and use VLookup formulas

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- Experience with AI/ML technologies
- Knowledge of retail food code and regulations governing grocery retail at local state and federal levels
- Experience with data visualization using Tableau Quicksight or similar tools
- Lean Six Sigma Green Belt or Black Belt certification
- Project Management Professional (PMP) or equivalent certification
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results or experience in quantitative role (engineering process re-engineering quality assurance)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 82700.00 - 129800.00 USD annually