Program Director Family Services

LifeWorksofAustin TX is looking for aProgram Manager to join our Family Servicesteam!

The Program Director for Family Services including the Travis County Transformation Project (TCTP) provides leadership oversight and coordination for an innovative pre-arrest diversion initiative serving youth and families involved in assault family violence incidents. The Program Director ensures program effectiveness contract compliance community partnership development staff supervision data tracking and continuous quality improvement while advancing a trauma-informed restorative and family-centered approach.

This position collaborates closely with LifeWorks programs law enforcement agencies Travis County partners community partners and families to support youth stabilization reduce juvenile justice involvement and promote long-term family well-being. TCTP provides respite shelter mental health services youth and family advocacy and restorative healing circles as alternatives to detention and court involvement.

This full time exempt position earns a competitive rate ranging from $78417 - $105956 depending upon experience. Benefits are also included which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical dental and vision options!); a retirement savings plan with 50% match on the first 6% of contributions and much more!

RESPONSIBILITIES

Program Leadership & Operations

• Provide day-to-day leadership and operational oversight of theTravis County Transformation Project alongside our service contract partner/s.

• Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients.
• Oversee compliance with Travis County contracts grant requirements agency policies and applicable program standards.

• Ensure program implementation aligns with grant requirements county contracts agency policies and evidence-informed practices.

• Develop and maintain operational procedures workflows and service delivery standards.

• Create and implement program corrective plans as needed.

• Lead continuous quality improvement activities and identify opportunities for program enhancement.

• Is readily available and provides guidance and case consultation to staff daily or as needed.

Staff Supervision & Development

• Hire train supervise evaluate and hold accountable program staff including counselors and other assigned personnel.

• Provide ongoing case consultation coaching and guidance to staff regarding complex youth and family needs using strengths-based trauma-informed and culturally responsive approaches.
• Promote a culture of trauma-informed care restorative practices equity and accountability including field mentoring alongside staff providing direct in-home services.
• Reviews and monitors counselor calendars and caseloads;
• Makes adjustments recommendations as needed to best serve clients and families.
• Develop intern program as appropriate.

Community Collaboration & System Coordination

• Serve as a primary liaison with Travis County Juvenile Probation law enforcement schools internal LifeWorks programs and other community partners.

• Build and maintain cross-system partnerships that strengthen referral pathways service coordination and outcomes for youth and families.
• Represent the program at community meetings stakeholder groups public presentations and other collaborative initiatives.

Youth and Family Services Oversight

• Ensure youth and families receive timely access counseling services case management and healing circles.
• Provide coverage in community and home-based settings as needed to support program operations staffing transitions and high-acuity situations.
• Monitor service quality and participant engagement throughout program involvement.
• Ensure services prioritize youth and family voice and choice.

• Transport clients and their belongings between residential settings as needed to support service delivery.

Data Compliance & Reporting

• Oversee program data collection documentation performance measurement and outcome reporting including participant engagement service utilization recidivism reduction and family outcomes.
• Prepare and/or provide program data and reports for agency leadership funders Travis County and other stakeholders.
• Conduct file reviews and ensure staff enter required data accurately completely and within established timelines.

• Assists department staff with coordinating client files and other materials for funders monitoring visits and internal and/or external audits.

Fiscal & Contract Management

• Develop and monitor program budgets track expenditures and ensure responsible stewardship of grant and contract funds.

• Monitor insurance billing third-party billing and other program revenue.
• Participate in funding proposals reports and sustainability planning efforts.

Knowledge Skills and Abilities

• Knowledge of trauma-informed care restorative practices positive youth development and family systems approaches.

• Knowledge of behavioral health and juvenile justice systems.

• Strong leadership organizational and project management skills.

• Ability to build collaborative relationships across diverse stakeholders.

• Excellent written verbal and presentation skills.

• Ability to analyze data and utilize findings for program improvement.

• Commitment to inclusive and youth-centered practices.

Community-based/Travel Requirements

• Combination of office community-based and respite center site work.
• Local travel throughout Travis County.
• Transport clients as needed.
• Periodic evening meetings weekend work family/client home visits and community events.

QUALIFICATIONS

EDUCATION

• Bachelors degree in Social Work Psychology Counseling Public Administration Criminal Justice Human Services or a related field required.
• Masters degree in Psychology Counseling Public Administration Criminal Justice Human Services or a related fieldis preferred.

CERTIFICATIONS AND LICENSES

• Licensed Social Worker (LMSW/LCSW) Licensed Professional Counselor (LPC LCP-A) or related behavioral health credential. Fully licensed strongly preferred.
• Bilingual English/Spanish strongly preferred.
• Must possess a valid drivers license.

EXPERIENCE

• Minimum of three years of progressively responsible program management or supervisory experience in behavioral health youth services juvenile justice diversion family services or related fields.
• Experience managing community partnerships and multidisciplinary teams preferred.
• Experience with contract compliance grant management and outcome reporting preferred.
• Experience working with youth and families impacted by trauma strongly preferred.

CORE COMPETENCIES AND SKILLS

• Client Focus - Builds transformational relationships with clients and delivers mission-centered Focus - Builds transformational relationships with clients and delivers mission-centered solutions.
• Collaborates and Adapts - Builds partnerships and works collaboratively with others to meet shared objectives and fulfill our mission; adapts ones approach and demeanor to meet the shifting demands of different situations.
• Honors Differences - Embraces different perspectives cultures and backgrounds by being open to others opinions ideas and experiences; develops an inclusive culture that creates solutions to meet the needs of our clients.
• Nimble Learning - Actively learns from successes failures and others experiences and shows a willingness to pivot and try new things.
• Builds Trust - Gains the confidence and trust of others through integrity dependability and authenticity.
• Action Oriented - Takes initiative shows resourcefulness and directs focus and energy on mission-critical opportunities challenges and changes.

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness youth aging out of foster care young adults and young parents LifeWorks is committed to solving youth homelessness through housing mental health education and workforce services. Our vision is a Central Texas where every young person has a place to call home a sense of belonging and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth ensuring that every young person has access to a safe home the chance to heal and opportunities to learn and work. Through innovative problem-solving shared accountability and evidence-based solutions we are relentless in achieving real sustainable and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Required Experience:

Director