Program Coordinator, Student Academic Life

Administrative Coordinator Student Academic Services Are you someone who enjoys helping others thrives in a fast-paced environment and takes pride in delivering outstanding customer service Join our Student Academic Services team and play a vital role in supporting students throughout their academic journey. As the first point of contact for our busy advising office youll welcome students faculty staff parents and University partners while providing exceptional administrative and operational support. This role is ideal for someone who is highly organized detail-oriented and enjoys balancing customer service with complex administrative responsibilities.

What Youll Do:

• Serve as the primary point of contact for a high-volume undergraduate advising office providing courteous accurate and timely assistance to students faculty staff parents and University partners.
• Coordinate appointments and correspondence for academic leadership advisors and graduation officers while managing daily front desk operations.
• Process and maintain a variety of student academic records including transfer credit evaluations graduation applications major and minor declarations petitions AP credit and other academic transactions.
• Manage office workflows and ensure the accurate processing of student information across multiple University systems.
• Coordinate special projects including orientation support academic communications publications and initiatives that support student success.
• Recruit train schedule and supervise student employees to support the daily operations of the office.
• Respond thoughtfully to sensitive and time-sensitive student situations triaging concerns and connecting individuals with the appropriate campus resources.

What Were Looking For:

• Associates degree required; bachelors degree preferred.
• One to three years of administrative customer service or higher education experience.
• Outstanding customer service and interpersonal skills with the ability to communicate effectively with students faculty staff parents and University leadership.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated professionalism sound judgment and discretion when handling confidential information and sensitive student matters.
• Proficiency with Microsoft Office and the ability to learn and navigate multiple University systems.

Why Join Our Team This position offers the opportunity to make a meaningful impact on the student experience while working in a collaborative student-centered environment. Every day brings new opportunities to solve problems support student success and contribute to the mission of the College through excellent service and teamwork.

Two years of college or equivalent bachelors preferred a high degree of professionalism strong customer service and communication skills and one to three years of experience. This position is 35 hours per week.