Program Coordinator

Program Coordinators provide effective customer service by establishing a working relationship with internal and external customers through various communication channels including email telephone and in-person meetings. Program Coordinators interact regularly with personnel in Engineering Manufacturing Supply Chain and Quality to obtain and relay information about customer orders and interact directly with customers to provide information promptly respond to order inquiries and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):An individual who is granted U.S. citizenship orAn individual who is granted U.S. permanent residence (i.e. a Green Card holder) orAn individual who is granted status as a protected personEssential FunctionsTo accomplish this job an individual must be able to perform each essential function. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone email and in-personDevelops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and ordersProcesses customer sales orders and change orders; relays customer changes (address locations contacts etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align with committed schedule agreements with customersUtilizes the ERP system to create production orders to meet customer due dates; expedites deliveries per customer requestPrepares invoicing and shipping documentationTracks open purchase orders (daily) and routinely tracks delivery and other KPI metricsPerforms incidental duties as requiredRegular attendance on-site at the workplace is requiredRequired Education and Work ExperienceA high school diploma or GED equivalent is requiredAn associate or bachelors degree in business administration management or similar is preferredExperience requirements vary based on position level. The posted salary range reflects a broad range inclusive of level I II and III positions.A minimum of 1 (1) years customer service experience is required; experience in business-to-business support is preferredHigher experience levels are required for placement at Level II and in the manufacturing industry is preferred; experience in the aerospace industry is advantageousOther Required Skills and AbilitiesFriendly and professional verbal and written communication skills (English) are essentialProficiency in Microsoft applications including Outlook Teams SharePoint and advanced intermediate skills using Excel PowerPoint and WordERP Experience is preferred; Infor Visual experience is advantageousDemonstrated analytical problem-solving and critical thinking abilities to handle unexpected challenges and make decisions appropriatelyCommunication skills to effectively and professionally exchange and present information (English)Commitment to maintain confidentiality securing company records and demonstrating discretion and integrity in communications and actionsSelf-management skills including initiative efficiency sense of urgency ability to adapt and respond to unexpected circumstances and ability to juggle multiple projects competing priorities and meet concurrent deadlinesProficiency in Microsoft Office applications including Outlook Teams SharePoint and advanced intermediate skills using Excel PowerPoint and WordPhysical Demands and Work EnvironmentTo perform the essential functions of the role employees must be able to perform the following activities with or without reasonable accommodation:Sit for prolonged periods at a desk while working on a computerRegularly stand and walk throughout the facilityRegularly lift carry (short distances) and push/pull up to 50 poundsOccasionally climb steps or stairsOccasionally bend crawl stoop squat or kneelConstantly communicate verbally and in writing (English) using a phone texts or other messaging and emailUse hands and fingers to operate computer keyboards mouse or other peripheralsThe normal work environment is a typical office setting; however occasional visits to the warehouse/manufacturing environment will be required where the employee may be exposed to excessive noise dust fumes vapors and hazards including forklifts and other moving equipment. The use of PPE including hearing protection eye protection and safety footwear may be required during these Accurus Aerospace Kent LLCAccurus Aerospace Kent LLC was founded in 1977 in Kent WA. Over the past three decades Accurus has evolved into a preferred supplier of sheet metal fabricated parts high-precision machined parts kits and bench top assemblies to the Aerospace and Defense in a 47000 square foot facility only 15 minutes from the Seattle-Tacoma International Airport Accurus is a center of Aerospace excellence and one-stop source for high speed precision machining fabrication and assembly.