Program Coordinator

Shift details: 8:00am until 5:00pm CST

Location: Carrollton TX - United States
This position will be office flex. Candidate will need to be available for 1 day/week in office.

The Account Coordinator plays a critical role in supporting the ICS Account Management team by assisting with day-to-day department operations and contributing to successful program addition the Account Coordinator will help identify process improvement opportunities and participate in implementing operational and program enhancements.

Responsibilities:

• Responsible for gathering and analyzing data needed by clients and providing meaningful and accurate assessments.
• Contributes to the creation documentation and maintenance of standard operating guidelines procedures templates and tools.
• Prepares client business review presentations maintains program documentation such as statements of work and manages all annual client fee schedule cost adjustments.
• Looks for opportunities to standardize and simplify documentation and procedures across programs.
• Constructs monthly client dashboards.
• Assist Account Managers with order management sample programs and resolving client and customer issues/concerns.
• Proactively searches for and presents process improvement opportunities to management; assists management in defining planning and implementing solutions.

Required Experience:

• Normally requires a minimum of four (4) years progressively responsible and related experience.
• Excellent customer service and relationship-building skills.
• Good analytical organizational and problem-solving skills.
• Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions.
• Ability to simultaneously manage multiple projects diverse in scope and complexity.
• Excellent oral and written communication skills; Good presentation skills.
• Ability to resourcefully gather analyze interpret and distill data and provide comprehensive assessments.
• Interact frequently with interdepartmental associates and management to implement solutions that are often time-sensitive.
• Proficient in Microsoft Office Suite especially Excel PowerPoint Word and Outlook.

Preferred Experience:

• Working knowledge of third-party logistics warehousing or supply chain support services.
• Experience serving in a client or customer service capacity or relevant client-facing experience
• Adept at using or quickly learning various ERP CRM and reporting systems including Salesforce ASW and BaaN.
• Accustomed to following standard departmental and operational procedures including robust quality measures.
• Ability to manage competing priorities effectively
• Ability to collaborate effectively with different work styles and personalities

Education:

• Bachelors degree in business operations agriculture animal science customer service or a related field or equivalent experience required.

Required experience:

• Less than 2 years of experience in customer service customer operations administrative support service processing or a related field required.

Nice to Have:

• Background in customer service contact center operations CRM systems or operational support preferred.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned