Program Assistant Phone Coach

SUMMARYThe Program Assistant works as part of an Assertive Community Team that provides care and treatment for clients that are experiencing significant mental health/psychiatric symptoms who are demonstrating significant functional impairments and who may have co-occurring chemical dependency. The Program Assistant is viewed as a primary agent of hope and change and is required to work in full partnership with the client in their recovery process. The Program Assistant has a two-focused level of responsibility: first for the care welfare treatment and safety of the clients as individuals and secondly for the facilitation of a work and a treatment culture that promotes teamwork professionalism cultural competency and adherence to best practice principles and interventions. Primary duties may include assisting the ACT team with triaging scheduling needs crisis assessment planning and triage coordination of care with team members and outside providers managing the daily schedule; including the scheduling and appointment management for the psychiatric providers assisting the team with resource acquisition and management of ongoing resource needs and providing phone support to people served. The Program Assistant plays a significant role in the daily operations of the ACT team. This person may also be assisting with making referrals completing quality assurance activities tracking outcomes data entry and tracking paperwork JOB FUNCTIONSTo perform this job successfully an individual must be able to satisfactorily perform each essential function listed below. Provides the interventions or support services as outlined by the Individual Crisis/Coaching Support with the ACT team and other community clients in a respectful manner and conducts services with regard to client dignity and general office for effective intra-agency communication by responding professionally to a high frequency of calls from SpringPath clients & interfacing to Data Privacy Practices/ receives and writes information clearly and progress and maintenance the client objective verbal and written critical incident essential activities related to welfare and service client specific and program in the performance evaluation knowledge and skills based on client and program supervisory professional duties as RESPONSIBILITIESNoneMinimum Knowledge and Skills required for the JobThe requirements listed below are representative of the knowledge skill and/or abilities required to perform the job. Education and Experience: This position requires minimum completion of a high school diploma or position also requires the person to be 21 years of age or Licenses and Registrations:This position requires only that license which may be required based on education and standards determined by educational/degree guidelines. All Practitioners are supported in gaining certification as a Certified Psychiatric Rehabilitation Practitioner. The agency encourages staff to seek license at the highest standard permitted by their education and hours are afternoon and evening. Flexibility in work hours is required. This position may require a change in hours to accommodate the programs need to have coverage (24 hours a day/7days a week). On-call rotation includes emergency response 24/7. As need dictates it may require recall to work on short notice or to remain on duty until the need is Skills and Abilities:The Mental Health Practitioner must be able to problem-solve in a creative and independent fashion. Treatment interventions require that resolution must be sought that promotes the safety welfare care and treatment of the client(s). The Practitioner must be able to intervene in a crisis in a calm controlled and effective manner. On-call responsibilities require assessment and problem resolution.