Program Assistant Mobile Services 30 Hours

The Mobile Servicesteam at King County Library System is seeking a Program Assistant to provide critical clerical support.

In this position you will have the opportunity to:

• Serve as primary contact for library staff concerning Mobile Services Departments programs and services
• Perform data processing bookkeeping and records management for Mobile Services
• Resolve vehicle maintenance and requests and issues
• Inform staff on Mobile Services vehicle operations

The ideal candidate is digitally fluent able to learn new software quickly and demonstrates strong communication and organizational skills. Accuracy attention to detail and the ability to manage multiple projects simultaneously are essential.

Essential Duties/Major Responsibilities:

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents however and do not include all specific tasks an incumbent may be expected to perform.

1. Serve as primary contact for library staff concerning departments services and programs. Resolve basic service issues with staff and/or service facilities and outside agencies. Respond to internal and external inquiries. Research requests for information or materials as needed. Assist new and lower level staff. May oversee or assist in overseeing workflow or assigning work.
2. Resolve vehicle maintenance and functioning requests or issues.
3. Disseminate information to staff on basic Mobile Services vehicle operations as well as drive Mobile Services fleet vehicle on occasion.
4. Provide general assistance with all department program and services.
5. Order and distribute materials necessary to support departments programs and services. Ensure timely preparation of collection and/or material shipments to libraries. Performs database searches to locate distributing materials.
6. Prepare contracts for public programs and story times.
7. Manage records and information necessary for departments services and programs such as patron and facilities information vendors program attendance and scheduling.
8. Prepare accurate timely and detailed reports in budgeting material ordering distribution and program and services related statistics. May update and maintain assigned manuals and documentation used within the department.
9. Monitor and maintain office inventory and order materials and/or supplies.
10. Correspond via e-mail fax letter and phone with KCLS staff and/or outside vendors contractors or patrons. Perform various clerical duties such as filing faxing answering phones photocopying and meeting arrangements.
11. Coordinate intradepartmental functions and services.

Secondary Duties:

1. May assist in processing patron requests including placing holds on KCLS owned materials.
2. Assist others with office equipment.
3. May provide clerical assistance at meetings.
4. Provide back up to others within department.
5. Participate in meetings conferences and seminars.
6. Perform other related duties as necessary or assigned.

Core Competencies:

Customer Focus

Primarily focused on customer needs able to deliver high quality value added services. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics Values and Judgment

Exercises best judgment trustworthiness and professional standards of conduct; consistently demonstrates organizational values moral principles and accountability in behavior character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise in order to foster personal success and connections for others.

Communicates Effectively

Conveys ideas/information in a way that is clear engaging and suitable to the audience. Main point of their message is apparent. Listens more than they speak responds appropriately. Seeks influence.

Teamwork/Collaborating

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of utilizes and celebrate their own and team members strengths and differences.

Interpersonal Savvy

Relates well to all kinds of people at all levels both internally and externally; builds appropriate relationships; interactions are often purposeful and constructive.

Education and Experience:

A typical way of obtaining the ability to perform the job duties and responsibilities listed above and the knowledge abilities and skills outlined below is through:

• A high school diploma or GED equivalent.
• At least two years related experience.
• Or an equivalent combination of training and experience.

SPECIAL REQUIREMENTS

Valid Washington State drivers license.

Must successfully complete KCLS driver training within the first three months of employment.

PHYSICAL DEMANDS

While performing the duties of this job up to occasionally on feet standing and walking and frequently sitting. Constantly handling grasping and frequently reaching at waist level finger manipulation and use of mouse. Arm and hand use may be repetitive up to occasional. Occasional reaching below waist and bending and twisting at waist. The employee will frequently lift/carry 5 pounds and seldom lift up to 35 pounds and will occasional need to push/pull carts using light to moderate force.

WORK ENVIRONMENT

Work may be performed in a variety of environments such as office library or shipping area. Work typically involves extensive close work (eyestrain) PC monitoring and may require constant or frequent sitting standing or heavy lifting.