Program Assistant II

Crystal Stairs Inc.

Improving the Lives of Families through

Child Care Services Research and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment Crystal Stairs does not and shall not discriminate on the basis of race color religion (creed) gender gender expression age national origin disability marital status sexual orientation or military status in any of activities or operations.

STAGE 1 - PROGRAM ASSISTANT II

Location: Long Beach CA 90807 - 100% Onsite

What Were Looking For:

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks this key role you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are addition youll provide quality service to clients by providing. You will also maintain child care documents for clients handle photocopying as needed and perform various other program duties as requested.

• Create and maintain new parent or provider files including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepares forms notices and correspondence regarding missing documentations etc.
• Enter client information on internal database
• Make follow-up phone calls to providers regarding terminated parents
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows
• Send letters to parents of documentation needed for re-certification
• Maintain private agency waiting list by updating editing and verifying info.
• Check for qualifying need residence of families and child care needs within our service area
• Sort and distribute incoming mail
• Perform other duties as assigned

• High School graduate or equivalent some college preferred
• At least 2 years experience working with parents receiving subsidized child care or social support services preferred
• Experience with MS Excel and Word preferred
• Requires excellent verbal and written communication skills.
• Strong customer service skills
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters
• Ability to work variable days and hours and site locations as needed for special projects
• Excellent work ethic including attendance and punctuality

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC HRCI CEU CPE PDU SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment Crystal Stairs Inc. provides equal opportunity in all of our employment practices including selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to race color medical condition as defined by state law ancestry religion sex national origin age marital status sexual orientation gender ethnic group identification mental or physical disability pregnancy childbirth and related medical conditions or any other legally protected status.

For more information about Crystal Stairs please visit our website at:

Required Experience:

Junior IC