Program Analyst
Job Location:
Washington, AR - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a Program Analyst you will be part of RESOLVE Office of the Chair U.S. Equal Employment Opportunity Commission (EEOC). If selected you will be responsible for analyzing RESOLVE Program activities supporting program improvement assisting stakeholders and coordinating mediation activities.
- Analyzes and evaluates activities and services of RESOLVE the EEOCs internal alternative dispute resolution (ADR) program to identify trends problem areas and opportunities to improve program effectiveness and efficiency.
- Collects maintains and analyzes program data and information including e-case data surveys and other internal and external sources and prepares reports to support program assessment and management decision-making.
- Supports the development and evaluation of program plans procedures methodologies and performance measures including reviewing survey results and participant feedback to assess program outcomes.
- Coordinates RESOLVE mediation activities including assisting with mediator case assignments scheduling mediations tracking activities and responding to inquiries regarding mediators locations and scheduling.
- Researches ADR practices policies regulations legislation and emerging technologies and assists in identifying potential improvements to RESOLVE Program operations processes and services.
- Provides information and assistance to RESOLVE stakeholders including complaint intake explaining mediation procedures and assisting participants with dispute resolution options.
- Must be a U.S. Citizen or National
- Males born aftermust be registered for Selective Service
- Suitable for Federal employment determined by a background investigation
- May be required to successfully complete a probationary period
To Qualify for the GS-09: You must have at least one year of specialized experience equivalent to the GS-07 level in the Federal service such as:
- Analyzing and evaluating program activities processes or services to identify trends problems and opportunities for improvement.
- Collecting and analyzing program data from various sources and preparing reports to support program evaluation and management decision-making.
- Providing information and assistance to program stakeholders regarding policies procedures and services and coordinating program activities and inquiries.
- Applying knowledge of alternative dispute resolution (ADR) processes principles or practices in providing program support coordinating ADR activities or assisting stakeholders with ADR-related inquiries and processes.
To Qualify for the GS-11: You must have at least one year of specialized experience equivalent to the GS-09 level in the Federal service such as:
- Analyzing and evaluating program activities processes or services to identify trends assess effectiveness and recommend improvements.
- Analyzing program data from multiple sources and preparing reports or other products to support program assessment and management decision-making.
- Providing guidance and assistance to program stakeholders regarding policies procedures and services and coordinating program operations and activities.
- Applying knowledge of alternative dispute resolution (ADR) processes principles and practices to support program operations assist stakeholders and evaluate or improve ADR-related services and processes.
OR Successful completion of a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M. if related in a field of study directly related to the positionOR A combination of specialized experience and graduate education that meets the requirements described above.
Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300 Subpart F. GS-09: One year at the GS-07 level is required to meet the time-in-grade requirement for the GS-09 level. GS-11: One year at the GS-09 level is required to meet the time-in-grade requirement for the GS-11 level.
Applicants must meet all eligibility requirements (e.g. time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
This position has a basic education requirement listed under the Qualifications section of this announcement. Relocation expenses will not be paid. Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: All education claimed by applicants will be verified accordingly.
Special Instructions for Foreign Education: Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence including transcripts to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected.
Foreign Education: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit: information
You will be expected to report to the duty station listed on this announcement.
This job opportunity announcement may be used to fill additional similar vacancies across EEOC.
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites:
Males born aftermust be registered or exempt from Selective Service (see: employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.
This position requires that the successful candidate undergo personnel vetting which includes a background investigation and enrollment upon onboarding into Continuous Vetting. Enrollment in Continuous Vetting will result in automated record checks being conducted throughout ones employment with the EEOC. The successful candidate will also be enrolled into FBIs Rap Back service which will allow the EEOC to receive notification from the FBI of criminal matters (e.g. arrests charges convictions) involving enrolled individuals in near real-time.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments Procedures for Requesting a Reasonable Accommodation for Online Assessments. TTY users may contact us via the Federal Relay Service 1-.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
