Program Analyst

The duties below are for the GS-09.
Duties include but are not limited to:

• Program evaluation and process improvement:
  • Plans and conducts assigned analytical studies of Member Services and Veterans Transportation Service programs such as enrollment processing registration accuracy beneficiary travel workflows special mode transportation (SMT) consult handling and VTS routing and utilization to assess efficiency effectiveness and alignment with regulatory requirements and local policy.
  • Uses established methodologies such as process mapping root-cause analysis workflow reviews and workload/time-motion assessments to identify bottlenecks duplication error sources and variation in local processes including work performed at associated outpatient locations.
  • Develops options and recommendations for improvements to workflows internal controls role responsibilities and supporting tools. Prepares issue papers decision memoranda briefings and implementation-support materials for MS/VTS leadership review.
• Performance measurement and data analysis:
  • Maintains and updates established performance measures reports and dashboards for key MS/VTS functions including application timeliness registration error rates eligibility decision accuracy beneficiary travel processing times SMT and VTS utilization and no-show and cancellation patterns to support management oversight.
  • Extracts validates and compiles data from established MS/VTS information systems and reporting tools such as VistA VES BTSSS VetRide CPRS-based tools and reporting platforms to produce recurring and ad hoc analytic reports and visualizations for leadership.
  • Applies established quantitative techniques including trend and variance analysis basic statistical methods and comparisons by site clinic provider or population to identify emerging issues differences in performance and opportunities for local improvement
• Compliance review and program oversight:
  • Conducts assigned review activities addressing areas such as eligibility determinations enrollment and registration data integrity beneficiary travel and SMT decisions documentation sufficiency and compliance with CFR VHA directives and local policy.
  • Conducts sampling and analytic reviews of records using established criteria to identify error rates potential compliance concerns and recurring procedural issues; documents findings and prepares suggested procedural or training actions for supervisory review.
  • Tracks assigned corrective action plans resulting from audits and reviews and prepares follow-up analyses to determine whether identified deficiencies have been addressed and whether control improvements are effective and sustainable.
• Implementation support and training coordination:
  • Assist in translating approved analytic findings and policy changes into updated standard operating procedures standard work documents desk guides checklists and reference tools for MS/VTS staff.
  • Collaborates with supervisors education staff and subject matter experts to identify training needs arising from audits and performance data and recommends training content or approaches to address identified gaps in knowledge skills or processes.
  • Assists with the development and delivery of targeted training or briefings (in-person and virtual) to explain new processes clarify expectations and reinforce compliance requirements and standard work.
• Coordination reporting and related duties:
  • Participates in MS VTS and cross-service meetings and workgroups as a program analysis resource presenting data review results and proposed improvement recommendations and providing analytic input to discussions.
  • Provides analytic input for supervisory or management consideration in the drafting or revision of local policies SOPs and memoranda that govern eligibility enrollment beneficiary travel SMT and related MS/VTS operations.
  • Prepares status reports summaries and responses to information requests from facility leadership VISN or other oversight bodies regarding MS/VTS performance and compliance consistent with established reporting requirements.
• Other duties as assigned

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: M-F 8:00 am - 4:30 pm or as determined by the supervisor
Compressed/Flexible: This may be authorized at the supervisors discretion
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/ GS-O GS-O

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work is primarily sedentary requiring extended periods at a computer or in meetings. Some walking standing and carrying of materials is required within the medical center. Traveling to CBOCs and other VAPAHCS locations may be required to conduct on-site studies data collection and training.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/14/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 for the GS-07 and GS-07 for the GS-09 in the normal line of progression for the occupation in the organization.
  • Examples of specialized experience would typically include but are not limited to:
    • Serving as a liaison between internal program offices and external stakeholders to exchange information coordinate activities and resolve routine issues.
    • Collecting consolidating and communicating stakeholder input program requirements concerns and action items.
    • Preparing clear written correspondence reports meeting summaries briefings or other communication materials for a variety of audiences.
    • Coordinating meetings workgroups outreach activities or program-related events; documenting decisions commitments and follow-up actions.
    • Tracking stakeholder requests program issues deadlines and deliverables; providing timely status updates to leadership and stakeholders.
    • Applying organizational policies procedures and guidance when responding to inquiries or communicating program information.
    • Identifying communication gaps or recurring stakeholder concerns and recommending improvements to processes materials or coordination methods.
    • Maintaining accurate records contact lists correspondence files and tracking systems that support stakeholder engagement and program operations.

. OR

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have:
  • GS-07 - 1 full year of graduate-level education or superior academic achievement.
  • GS-09 - Masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. if related

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond successful completion of post-high school education and experience may be used to meet total qualification requirements for the grade levels specified.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC