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Program Analyst

Food And Nutrition Service

Job Location:

Kansas City, KS - USA

Yearly Salary: USD 62729 - 62729

Posted: 9 October 2026 (14 hours ago)

Application Deadline: 6 January 2027

Vacancies: 1 Vacancy

Job Summary

Summary

This position encompasses the work performed by the Program Analyst position in the Supplemental Nutrition and Safety Programs (SNAS) office. The work conducted can be a combination of training technical assistance resource development & implementation program & policy analysis program monitoring & oversight and operational administration of a Federal nutrition assistance program.

Duties

Provide front line support for ordering USDA Foods managing inventories tracking shipments and navigating federal food distribution systems.
Assist users with inventory reconciliation order lifecycles delivery coordination and data relationships across federal and state distribution points.
Update and validate ship to delivery addresses names and assignments while following system rules and preventing routing or data conflicts.
Troubleshoot complex workflows data validation issues inventory transactions and coordination steps involving multiple agencies.
Resolve issues involving permissions roles program eligibility workflows and access dependencies across federal and state managed system components.
Coordinate escalations with program teams warehouse operators vendors and subject matter experts; document handoffs resolutions and root causes.
Stage test data prepare training scenarios coordinate access for states and tribal organizations and align training with system maintenance windows.
Develop training materials FAQs troubleshooting guides and knowledge content based on recurring issues trend analysis and user feedback.

Requirements

Conditions of employment

You must be a US Citizen or US National.
Males born after 12/31/1959 must be Selective Service registered or exempt.
Subject to satisfactory adjudication of background investigation and/or fingerprint check.
May be required to successfully complete a probationary or a trial period. Refer to the Next Steps section for more information.
Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions specialized experience and/or education as defined below.

Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

To qualify for the GS-9: Applicants must possess one year of specialized experience equivalent to the GS-7 in the Federal and or Public Service. Specialized experience is defined as:
- Providing users with technical assistance related to account access login procedures workflow processes and system navigation including basic troubleshooting for internal and external applications and systems;
- Documenting tickets issues and troubleshooting steps taken and escalating more complex problems when necessary; and
- Tracking recurring issues and developing frequently asked questions user guides and basic training materials.
OR a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. if related

To qualify for the GS-11: Applicants must possess one year of specialized experience equivalent to the GS-09 in the Federal and or Public Service. Specialized experience is defined as:
- Independently troubleshooting complex system and business process issues involving orders inventory shipments deliveries data validation access permissions and workflow dependencies while coordinating with stakeholders;
- Analyzing service desk and program data to identify trends recurring issues root causes workload patterns and process gaps; preparing reports and recommending improvements; and
- Developing technical guidance procedures FAQs knowledge base content and training materials; assisting users and coordinating escalated issue resolution with stakeholders.
Or a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related
Education
See the Qualifications section for education that may be qualifying for the specific grade level.
Additional information
Career Transition Assistance Plan (CTAP) Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP RPL or ICTAP eligible. To exercise selection priority for this vacancy CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.

For more information on applying under special hiring authorities such as the Veterans Recruitment Act (VRA) 30 percent disabled veterans certain military spouses Schedule A Disabled etc. explore the different Hiring Paths on the USAJOBS website.

Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Refer to PUBLIC LAWAUG. 7 2015 for more information.

If you are selected for a position with further promotion potential you will be placed under a career development plan and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However promotion is neither implied nor guaranteed

This position is included in a bargaining unit represented by one of the following: AFGE Local 2735 NTEU Chapteror 268.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.