Program Analyst (Informatics)

Total Rewards of a Allied Health Professional

Major duties include but are not limited to the following:

• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Guides the evolution of clinical software and processes by ensuring clinical software are available for staff use in addition to training on these programs.
• Contributes to the development of software enhancements guides process improvement activities and partners with colleagues working on information technology (IT) for the better provision of patient care by clinical and business staff.
• Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and Health Informatics allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows for the benefit of all staff and Veterans.
• Evaluates content quality and assures access to knowledge resources eliminating redundancy in duplicate data sources and improving information interoperability across the organization.
• Applies statistical (quantitative information derived mathematically) machine learning (use of artificial intelligence to derive knowledge from data to predict outcomes) visualization (representation of data via a chart or other image) inferencing (a way to understand cause-and-effect relationships) and other techniques to enable decision support.
• Utilizes or develops reports and information tools using a variety of methods and tools such as Structured Query language (SQL) SQL Server Reporting Services (SSRS) from the VISN and the VA Corporate Data Warehouse.
• Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing implementing monitoring maintaining and optimizing informatics tools and access to them.
• Serves as a subject matter expert in the visual depiction of process flow diagrams assisting end-users with correct interpretation of symbols and diagrams that reflect their work activities.
• Ensures clinical input in the development and management of the VHA business architecture.
• Participates in actions to evaluate test and report on errors found when working with systems and applications.
• Applies a true end-to-end process to evaluate workflows identify issues develop solutions based on best practice guidelines and resolves and communicates changes to maintain and optimize processes that deliver Health Information Technology (HIT) solutions.
• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare.
• Performs other duties as assigned.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Grade Determinations:

GS-11 Program Analyst (Informatics)

Specialized Experience Requirement: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) that is directly related to the work of the position. Examples of qualifying specialized experience includes: communicating among stakeholders to facilitate and support organizational change; applying a wide range of established practices theories and emerging information in relation to health care delivery informatics and applications; independently completes analytical projects related to process improvement; experience with data life cycle to include data design collection and management to input retrieve analyze summarize and present information; and knowledge and use of national database architecture and file structure.

-OR-

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree OR LL.M. if related.

GS-12 Program Analyst (Informatics)

Specialized Experience Requirement: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) that is directly related to the work of the position. Examples of qualifying specialized experience includes: independently performing a full range of data analysis to include collecting evaluating and synthesizing of data; applies an end-to-end process to evaluate workflows identify issues and develop solutions based on best practice guidelines; experienced knowledge and use of national database architecture and file structure analytical techniques and clinical applications development techniques; acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions; and ensures the success of multidisciplinary teams to lead and manage informatics-related projects.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Reference: For more information on this qualification standard please visit or the United States Office of Personnel Managements website at