Program Analyst (Informatics)

Major Duties:

Program Management: Uses communication education and leadership to support comprehension of and adaptation to organizational updates. Performs the following duties: coordination of computer programs programming coordinating EHR programs for staff use development of project plans convening stakeholder groups to prompt requirements conducting environmental scans for viable solutions to business need deploying solutions and performing assessments to ensure the informatics products and services are meeting stakeholder needs.

Partnership Management: Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and HI allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows for the benefit of all staff and Veterans. Leads meaningful and coordinated use of subject matter experts (SME) to support decision-making among informatics functions to optimize the healthcare system and the tools that support the business.

Data and Content Management: Evaluates content quality and assure access to knowledge resources eliminating redundancy in duplicate data sources and improving information interoperability across the organization. Applies statistical (quantitative information derived mathematically) machine learning (use of artificial intelligence to derive knowledge from data to predict outcomes) visualization (representation of data via a chart or other image) inferencing (a way to understand cause-and-effect relationships) and other techniques to enable decision support.

Application Support: Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing implementing monitoring maintaining and optimizing informatics tolls and access to them.

Business Architecture Management: Serves as a subject matter expert in the visual depiction of process flow diagrams assisting end-users with correct interpretation of symbols and diagrams that reflect their work activities. Ensures clinical input in the development and management of the VHA business architecture which structures and communicates the VHA healthcare business and includes descriptions of business behaviors functionality processes and the flow of information that is required to achieve VHAs mission.

Health Information Technology (HIT) System Optimization: Ensures the VHA EHR and other clinical and business systems operate in a way that improves patient care ensures patient safety and meets the needs of providers. The incumbent participates in actions to evaluate test and report on errors found when working with systems and applications.

Requirements Management: Evaluates documents analyzes prioritizes and recognizes requirements for the improvement of the EHR and other systems in collaboration with the end-user. Supports the initial phase of requirements analysis where information is gathered on what an IT system needs to perform by engaging with business owners subject matter experts (SME) and/or field representatives.

Education and Change Management: Uses communication education and leadership to support comprehension of and adaptation to organizational updates. Adapts clinical software and emerging technologies to optimize the delivery of care through effective education and communication innovations in process management and high-quality customer service achieved by working in close partnership with clinical and administrative services.


Work Schedule: Full time. Monday through Friday 8:00am to 4:30pm.
Telework: This position may be authorized for Ad-hoc telework.
Virtual: This is not a virtual position.
Functional Statement #: 99372S (GS-11) 99399S (GS-12)
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes communicating among stakeholders to facilitate and support organizational change; applying a wide range of established practices theories and emerging information in relation to health care delivery informatics and applications; independently completes analytical projects related to process improvement; experience with data life cycle to include data design collection and management to input retrieve analyze summarize and present information; and knowledge and use of national database architecture and file structure.

• Education: Successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.

• Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

• Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst (Informatics).
  • Qualifying specialized experience includes: Independently performing a full range of data analysis to include collecting evaluating and synthesizing of data; applies an end-to-end process to evaluate workflows identify issues and develop solutions based on best practice guidelines; experienced knowledge and use of national database architecture and file structure analytical techniques and clinical applications development techniques; acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions; and ensures the success of multidisciplinary teams to lead and manage informatics-related projects.

1. EHR/Clinical Application Proficiency: Direct experience with major platforms such as CPRS Cerner Epic or similar systems; ideally with build configuration or superuser experience not just end-user familiarity.
2. Workflow Analysis & Process Improvement Skills: Ability to observe document and critically evaluate clinical workflows to identify gaps inefficiencies or risks before and after system implementation.
3. Change Management Awareness: Understanding of how to support staff through system transitions including resistance management go live support planning and post-implementation follow-up.
4. Data Query and Analysis: Knowledge of VistA File structure and experience querying and analyzing healthcare data using tools such as SQL reporting applications or other data analytics platforms to identify trends validate data and support operational and clinical decision making.