Program Administrator

The Program Administrator assists program managers in daily tasks including reporting of job status and other metrics and performs administrative support functions such as order-entry document scanning and retention. Administrators interact with customers verbally and via e-mail to respond to inquiries and resolve disputes as needed and communicate regularly with Program Managers and personnel in Engineering Manufacturing and Quality to obtain and relay information regarding customer FunctionsTo accomplish this job an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone email and in-personManages daily/weekly updates to customer communication tools and status reports; creates and updates spreadsheets and/or ERP to reflect accurate part status sales order change orders and other customer and order informationCollaborates with Program Managers or other leaders to review and approve purchase order changes affecting contractual schedulesEngages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operationsPerforms incidental duties as requiredRegular attendance on-site at the workplace is requiredRequired Education and Work ExperienceHigh School Diploma or GED equivalent requiredTwo or Four year degree in Business field preferred Minimum of three (3) years experience in customer service or similar is required; manufacturing industry experience preferredExperience in the aerospace manufacturing industry is preferredOther Required Skills & AbilitiesDemonstrated analytical problem-solving and critical thinking abilities to handle unexpected challenges and make decisions appropriatelyCommitment to maintaining confidentiality securing customer documents and company records and demonstrating integrity in communications and actionsSelf-management skills including efficiency sense of urgency ability to adapt and respond to unexpected circumstances and ability to juggle multiple projects competing priorities and meet concurrent deadlinesProfessional verbal and written communication skills (English) are essentialProficiency in Microsoft Office applications including Outlook Excel PowerPoint WordERP experience is required; Infor Visual experience is preferredPhysical Demands and Work EnvironmentThe typical work environment is an office setting; occasionally the employee will be required to visit the manufacturing areas where they could be exposed to loud noises fumes/odors and hazards associated with moving use of PPE including hearing protection eye and hand protection and safety footwear may be required.