Profound Platform Specialist
Job Location:
Dallas, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
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Role:Profound Platform Specialist
Location -No onsite and no travel required remote role
Description Of Services
Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms. Responsibilities
Monitor Profound platform workflows and integrations
Support engagement and conversation analytics dashboards
Troubleshoot synchronization issues with Salesforce
Coordinate vendor support and issue resolution
Support data validation and reconciliation activities
Manage user access and operational support requests
Support reporting and business analytics requirements
Assist with platform releases and testing activities
Required Skills
SaaS application support
CRM integrations
Reporting and dashboards
API troubleshooting
Data analysis and validation
Salesforce integration knowledge
Experience
3-5 years
-Process Flows
-Mentor and Knowledge transfer to client project team members
-Participate as primary co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility
-Participate in data conversion and data maintenance
-Provide best practice and industry specific solutions
-Advise on and provide alternative (out of the box) solutions
-Provide thought leadership as well as hands on technical configuration/development as needed.
-Participate as a team member of the functional team
-Perform other duties as assigned.
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Required Experience:
IC
