Productivity Platforms Engineer

Job Description

UW Information Technology has an outstanding opportunity for Productivity Platforms Engineer to join their team.

About this Opportunity
Reporting to Technology Manager the Productivity Platforms Engineer is responsible for troubleshooting and resolving complex support problems related to interactions among productivity platforms web browsers and desktop applications. The role also contributes to enterprise technology initiatives by collaborating with UWIT teams and campus partners on projects involving Microsoft 365 Google Workspace Canvas MyUW and other integrated addition the Productivity Platforms Engineer serves as a technical resource and educator helping members of the UW community peer institutions and technology vendors better understand and effectively use these productivity platforms.

This is an essential position and is required to report to work remotely when UW suspends operations.

Key Responsibilities

(60%) Administration Automation and Reporting

Create manage monitor and optimize Azure resources as needed.

Administer and support Microsoft 365 Power Platform and Google Workspace environments including user provisioning licensing access management governance security and platform configuration.

Comfortable working with cloud data sources such as Azure SQL Cosmos DB Blob Storage Dataverse and other Microsoft 365 data services.

Comfortable working with PowerShell and automation technologies in cloud environments including Azure Functions Azure Automation Microsoft Graph and Power Platform administration.

Understand how integrations with Entra ID Microsoft 365 Power Platform Google Workspace and third-party applications work including application registrations authentication authorization and API-based integrations.

Create and maintain automation reporting and monitoring solutions to improve operational efficiency and provide actionable insights.

Maintain system platform and data security in accordance with UW policies and Productivity Platforms team practices.

Support identity access compliance and governance requirements across Azure Microsoft 365 Power Platform and Google Workspace environments.

(30%) Tier 3 Support and Incident Management

Monitor UW Connect assignment groups and ensure incidents requests and service tickets are triaged assigned and addressed in accordance with UWIT policies procedures and service expectations.

Communicate with users about state of requests or issues and work with them to gather any needed details

Create monitor and escalate support request with Microsoft and Google as needed to address requests and incidents

Participate in on-call support rotations and respond to after-hours escalations to help maintain service availability and operational continuity.

(10%) Organizational Participation and Collaboration

Attend and actively participate in team department and organizational meetings.

Contribute to team initiatives knowledge sharing process improvement efforts and cross-functional collaboration activities.

Maintain awareness of emerging technologies platform enhancements and UWIT priorities through ongoing engagement with organizational activities and professional development opportunities.

Other duties as assigned.

Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Minimum Qualifications

Bachelors degree in Computer Science Mathematics or Informatics or related field or experience

Minimum of 4 years experience administering Microsoft 365 and/or Google Workspace for Education

Experience administering cloud computing infrastructure using Azure Microsoft 365 and/or Google Cloud Platform

Experience in creating and maintaining provisioning and systems management automation using PowerShell

Experience creating and maintaining provisioning and systems management automation using Microsoft Graph API and/or Google API

Experience creating and maintaining Microsoft SharePoint Microsoft Office products and/or Google products

A working knowledge of desktop application troubleshooting

Demonstrated ability self-train on new products protocols standards and applications and the ability to communicate impacts and procedures to customers and support staff

Excellent customer service skills

Excellent written/oral communication skills technical documentation skills user liaison skills and personal interaction abilities

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications

Experience in server client-side scripting and REST APIs

Working knowledge of Python JavaScript and SQL

Working understanding of Windows Domain and Active Directory

Working understanding of Microsoft Entra ID

Working Conditions
The general working hours are within Monday through Friday 8 a.m.-5 p.m. The Productivity Platforms Engineer must be willing to adjust hours to accommodate the needs of colleagues and partners. Events that will occur outside the normal work schedule include but are not limited to impromptu staff meetings client consultations and system modifications. Likewise this position has regular stringent deadlines revolving around the academic calendar that may require extended work hours. The position also requires 24X7 on-call support to handle urgent issues and incidents.

This is a hybrid position with onsite work in an open office environment.

This is an essential position and is required to report to work remotely when UW suspends operations.

About the Team
UW Information Technology (UWIT) is the central information technology organization for the University of Washington responsible for strategic planning oversight and direction of the UWs IT infrastructure resources and services. UWIT provides critical technology support to all three campuses UW Medicine and research operations around the world partnering with the UW community to enable innovation learning discovery and service. UWIT collaborates with university partners to advance the Universitys mission of the preservation advancement and dissemination of knowledge. UWIT collaborates with university partners to advance the Universitys mission of the preservation advancement and dissemination of knowledge.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.