Production Support Engineer
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of operational escalation you will go beyond standard troubleshooting scripts to perform codelevel debugging deep architectural analysis and complex root cause resolution
You will bridge the gap between daytoday operations and core product engineering serving as the ultimate technical authority for production incidents
Core Responsibilities
1 Advanced Incident Resolution Troubleshooting
Act as the final escalation point for complex application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 teams
Lead highpriority P1P2 critical incident resolution bridges driving immediate technical workarounds under tight SLAs
Deeply analyze application logs thread dumps network packets and database states to diagnose intricate system behaviors
2 Code Defect Correction Engineering Collaboration
Navigate and analyze the core ALTO application codebase to pinpoint software bugs and architectural edge cases
Write test and safely deploy highquality code hotfixes SQL data correction scripts and configuration updates
Collaborate directly with Product Development teams to prioritize and hand off permanent bug fixes and architectural rewrites
3 Observability Automation Guardrails
Design build and optimize advanced application monitoring dashboards and alerting logic using APM tools
Develop automated scripts PythonBash to streamline manual recovery procedures and empower lower support tiers to selfheal recurring issues
Review and approve production deployment plans and changes to ensure operational readiness
Required Experience:
IC
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
