Production Support Engineer Application Support Analyst

Production Support Engineer / Application Support Analyst
Location: Onsite in Jersey City NJ
Duration: Long Term Project

Pay Rate: 50-52/Hr

What are the top 3 skills required for this role

• Spring boot
• Kafka
• Microservices and AWS

Summary:
Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring dashboard checks high-level incident triage and resolution and coordination across multiple technology and business partners. The ideal candidate is technically hands-on comfortable troubleshooting in real time and experienced in supporting production environments.

Key Responsibilities:

• Perform daily production support activities including dashboard monitoring application checks and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
• Provide high-level issue triage and resolution including incident ownership impact assessment and escalation when needed.
• Troubleshoot and debug application issues using logs SQL queries and root cause investigation techniques.
• Support and monitor batch processing including scheduling failures reruns reconciliation and dependency checks.
• Collaborate with multiple teams such as developers infrastructure database teams upstream/downstream application teams and business stakeholders to drive issue resolution and communication.
• Create and maintain runbooks SOPs and knowledge articles; contribute to continuous improvement of monitoring and support processes.
• Participate in post-incident reviews to document root causes corrective actions and preventive measures.

Required Qualifications

Experience:
Experience in production support application support or operational support for enterprise systems.

Technical Skills including working knowledge of:
Java
o Application-level understanding
o Ability to debug and interpret stack traces and logs
PL/SQL / SQL
o Querying databases
o Troubleshooting data issues
o Validating results
SOAP Services
o Understanding request/response patterns
o Knowledge of common failure scenarios
Batch Processes
o Monitoring and diagnosing failures
o Understanding job dependencies
Debugging and Log Analysis
o Production environment troubleshooting
o Root cause identification

Incident Management:

• Strong incident management skills.
• Prioritization and ownership mindset.
• Structured troubleshooting approach.
• Clear stakeholder communication.

Preferred Qualifications:

• Experience supporting systems with strict uptime and availability requirements.
• Familiarity with monitoring and alerting practices including dashboards alerts health checks and operational metrics.
• Experience with root cause analysis (RCA) methodologies and post-incident documentation.
• Understanding of change management and release support within production environments.
• Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills:

• Strong written and verbal communication skills including timely status updates during incidents.
• Detail-oriented with a focus on operational excellence and risk reduction.
• Comfortable working under pressure and handling multiple concurrent issues.

Must Have:

• Production/Application Support
• Java
• SQL / PL-SQL
• Debugging & Log Analysis
• Incident Management
• Batch Job Monitoring
• Root Cause Analysis (RCA)
• Service Health Monitoring
• Dashboard Monitoring