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Production Support Analyst WCM
Job Location:
Job Location:
Bloomfield Hills, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 September 2026 (14 hours ago)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
V2Soft is a global leader in IT services and business solutions delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI IT staffing cloud computing engineering mobility testing and more. Certified with CMMI Level 3 and ISO standards V2Soft is committed to quality and security. Beyond our work we actively support local communities and non-profits reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at to know more.
The work
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Please visit us at to know more.
The work
- Triage diagnose and resolve production incidents across clinical and provider-facing applications against defined response and resolution targets.
- Work a high-volume inbound support queue classifying resolving or routing each request.
- Investigate prior authorization exceptions tracing them from the inbound transaction through to the application record.
- Determine whether a fault sits in in-house code or in a vendor product and escalate with the evidence to support it.
- Produce root cause analysis and knowledge base articles on closure.
- SQL Oracle and SQL Server at a level that supports independent investigation.
- Java and web services reading application code interpreting application server logs and testing SOAP and REST endpoints with SOAP UI or Postman.
- EDI X12 278 prior authorization request and response including the ability to read raw segment content. 834 837 and 835 exposure is useful.
- ITSM tooling Ivanti Neurons Cherwell ServiceNow or equivalent working to severity-based targets.
- 8:00am-6pm ET with participation in an on-call rote
- 58 years in application support including 3 in healthcare payer systems
- V2Soft office Michigan on-site
- Cognizant CareAdvance hands-on support or configuration experience with the care and utilization management platform and with CareAdvance Provider for provider-facing prior authorization. This is the single strongest differentiator for these roles.
- Other commercial care or utilization management platforms Cognizant TriZetto Facets or QNXT HealthEdge GuidingCare ZeOmega Jiva Altruista or an equivalent in-house UM/CM system.
- Clearinghouse integration; FHIR; CMS interoperability awareness.
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Required Experience:
IC
