Production Support & AI-Forward DevOps Engineer

Experience: 8-10 years
Domain: Product Support / Product Engineering
Role Type: Production Support DevOps & Cloud Operations

We are seeking an experienced Production Support & AI-Forward DevOps Engineer with strong hands-on experience in production support ITIL operations cloud administration DevOps automation and platform reliability.

The ideal candidate will be responsible for maintaining application stability across the Lending ecosystem while driving automation standardization reliability continuous improvement and operational efficiency.

• Provide hands-on production support for critical applications and platforms.
• Manage incident problem change release and vulnerability management processes.
• Monitor production environments and troubleshoot application infrastructure and platform issues.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Support batch processing file-processing workflows and scheduled jobs.
• Manage production environments deployments and operational activities.
• Support API integrations and troubleshoot API-related issues.
• Maintain platform reliability availability and operational stability.

• Implement and support CI/CD pipelines for application and infrastructure deployments.
• Administer and support Azure cloud environments and services.
• Manage Infrastructure-as-Code (IaC) using Terraform.
• Support containerized environments using Kubernetes.
• Implement automated deployment and operational processes.
• Collaborate with development infrastructure security and application teams to improve deployment reliability.

• Develop automation solutions using Python and PowerShell.
• Automate repetitive operational and production support activities.
• Build workflows that improve incident response monitoring deployment and operational efficiency.
• Drive standardization and continuous improvement across production support processes.

• Monitor application and infrastructure health using enterprise monitoring and observability tools.
• Analyze logs alerts metrics and performance data to identify and resolve production issues.
• Work with tools such as Datadog ELK/Kibana SolarWinds and ThousandEyes.
• Establish and maintain monitoring standards and operational dashboards.

• Support Identity and Access Management (IAM) processes including user access certificate management and privileged access management.
• Work with Active Directory / Entra ID and CyberArk.
• Support security remediation and vulnerability management activities.
• Assist with compliance governance audit logging and security controls.
• Support access reviews and operational security requirements.

• Support disaster recovery planning testing and execution.
• Participate in recovery exercises and validate application/platform availability.
• Identify reliability risks and implement improvements to increase service availability.
• Support operational readiness and production stability initiatives.

• Work closely with application infrastructure security development and business teams.
• Participate in change and release management activities.
• Maintain operational documentation knowledge articles and support procedures.
• Use Confluence and SharePoint for technical and operational documentation.
• Contribute to continuous improvement initiatives across the Lending ecosystem.

• 8-10 years of experience in Production Support DevOps SRE Cloud Operations or related roles.
• Strong hands-on experience with Production Support and ITIL Operations.
• Experience with:
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Vulnerability Management
• Strong production monitoring and troubleshooting experience.
• Experience with batch and file-processing support.
• Strong Root Cause Analysis (RCA) experience.
• Experience with environment and deployment management.
• Experience supporting API integrations.
• Strong understanding of IAM access management certificate management and privileged access management.
• Experience with disaster recovery and platform reliability.
• Hands-on experience supporting CI/CD pipelines.
• Experience with Azure cloud platforms and services.
• Strong knowledge of Infrastructure-as-Code (IaC) preferably Terraform.
• Experience with Kubernetes.
• Strong scripting/automation experience using Python and PowerShell.
• Experience with monitoring and observability platforms.

• ITSM: ServiceNow CMDB
• Scheduling: Control-M
• Monitoring: Datadog ELK/Kibana SolarWinds ThousandEyes
• IAM/Security: Active Directory Entra ID CyberArk
• DevOps: Azure DevOps Git SonarQube
• Cloud: Azure Portal Azure Services Azure Functions
• IaC: Terraform
• Containers: Kubernetes
• Programming/Automation: Python PowerShell
• Security/Vulnerability: Invicti Rapid7
• Documentation: Confluence SharePoint
• Data/Integration: SQL Informatica
• AI/Automation: Copilot and related operational automation capabilities

• Experience with WAB operational processes.
• Knowledge of monitoring standards and production reliability practices.
• Experience with RTB (Run-the-Bank) support.
• Experience in financial services lending or other enterprise environments.
• Experience with compliance and audit logging requirements.
• Experience driving operational automation and modernization initiatives.