Production Specialist, Digital Commerce Management (DCM)

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online (ASO) team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Digital Commerce Management (DCM) team is responsible for publishing and maintaining the Apple Store Online the Apple Store App and other downstream platforms.

As a DCM Production Specialist youll manage and maintain Apple Store Online digital assets and product data across a suite of content management tools ensuring all content is clean accurate and well-organized. Youll drive execution of complex marketing and product launch plans across global platforms including the Apple Store Online Apple Store App Tmall Flagship Store Douyin Store and livestream channels directly shaping the experience for millions of customers around the world every day.

Create and publish merchandising assets product pages and marketing content across global platformsnManage multiple versions of content and image assets across languages and customer segmentsnValidate your own work to ensure accuracy and quality before publishingnIdentify opportunities and drive improvements to production processesnSupport the testing and implementation of new tooling and system featuresnCreate and maintain documentation for production processes and toolsnTrain fellow DCM Production Specialists on tools processes and best practices

4 years of experience in technology operations e-commerce and/or customer support organization.n2 years of experience working with e-commerce or digital content platforms and their supporting tools and adapting to changing priorities and ambiguous project requirements in a fast-paced environmentnExperience collaborating with cross-functional teams to deliver production work on tight timelinesnAble to accommodate flexible work schedule during critical business troubleshooting complex ambiguous production issues while maintaining a high level of accuracy

BA/BS degree or equivalent nStrong customer focus balanced with big-picture thinkingnAbility to remain calm and good-natured while experiencing aggressive deadlines and increased complexity. Exhibits high degree of ownership and to work in a fast-paced environment and make decisions quickly sometimes under tight deadlines nExperience with operations in e-commerce marketplace environmentnHTML and CSS proficiency