Product Support Supervisor

PRODUCT SUPPORT SUPERVISOR:

Are you looking for a challenge Do you enjoy leading a team and driving results Do you strive to be the best and win If you answered yes to these questions we want to hear from you!

Pape Machinery a premier capital equipment dealer in the West is seeking a highly motivated and experienced Product Support Supervisor to lead our team in Rohnert Park CA.

At Pape you can count on us to heavily invest in your career through training resources and support. We want to see your career flourish and in turn provide excellent compensation work-life balance and benefits for you and your family. Come join our team!

WHAT YOULL DO:

As our Product Support Supervisor you will be responsible for the supervision and management of all shop and service processes financials and customer satisfaction at the Pape Machinery branch in Rohnert Park. Every day you will ensure the team manages the work order process in a manner that produces consistency efficiency and maximizes customer communication. To thrive in this role you must be a great leader results-driven and have a desire to create a great experience for our customers. Key responsibilities include:

• Oversee parts operations to meet sales profit and inventory goals.
• Regularly survey and work with customers to ensure they receive the highest level of customer satisfaction possible.
• Work with the Regional Product Support Manager on sales strategies goals and budgets.
• Recruit hire and maintain appropriate department staffing levels.
• Manage equipment needs such as delivery trucks and tooling.
• Oversee parts returns and inventory levels.
• Coach and train members through performance reviews.

WHAT YOU NEED:

• Prior experience as a Mechanic Service Writer Service Supervisor or Service Manager with knowledge of construction and forestry equipment.
• Strong people skills with an understanding of budgeting planning merchandising and goal setting.
• Demonstrated success in personnel management marketing and sales.
• Computer skills including the Microsoft Office suite.
• Ability to maintain good customer and employee relations.
• Leadership skills and mindset with strong daily operational ability.
• Valid drivers license with a good driving record.

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Required Experience:

Manager