Product Support Engineer Remote Applications

To make electronics you need chips wafers transistors reticles and... To make these you must see test and manufacture them at scalefaster and better than ever before. Thats where KLA comes in. Whether youre early in your career or an experienced professional youll solve complex challenges work alongside brilliant minds and help shape the future of technology.

Group/Division

What Youll Do

In this role you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Lead end-to-end implementation activities for Remote Application Product deployments including site preparation environment validation technical integration testing go-live coordination and post-deployment stabilization.

• Partner with customer/Internal IT security and tool-management teams to align infrastructure readiness configuration requirements security controls and deployment dependencies.

• Support customer-hosted deployment environments involving VM setup VPN tunnel configuration authentication and authorization setup and customer approval workflows.

• Troubleshoot issues across application infrastructure and network layers including connectivity site readiness testing blockers and operational escalations.

• Support customer environment integration involving firewall policies routing DMZ placement certificates security considerations and secure access controls.

• Enable enterprise integration requirements such as LDAP Active Directory Kerberos NTLM SMTP SSO certificate management and audit or reporting workflows.

• Coordinate with internal engineering cyber product development and support teams on new installations troubleshooting bug fixes upgrades training documentation and escalations.

• Work with geographically distributed teams and support customer deployments across global regions and time zones.

• Improve deployment readiness by enhancing documentation testing coordination onboarding workflows customer handoffs and gap identification.

Key Competencies:

• Customer Focus-Engages customer stakeholders with clarity ownership and urgency.

• Technical Problem Solving- Analyzes issues across application infrastructure network and security layers.

• Cross-Functional Collaboration- Coordinates effectively with customer teams and internal product cyber engineering and support groups.

• Deployment Execution - Drives implementation milestones from readiness through stabilization.

• Security and Infrastructure Awareness - Understands secure access firewall VPN certificates identity and enterprise controls.

• Global Stakeholder Management - Works effectively across regions cultures and time zones.

Minimum Qualifications

About KLA

We provide advanced inspection tools metrology systems process solutions and computational analytics that make electronics possible tackling complex challenges. From electron and photon optics to machine learning and data analytics we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place join us.

Total Rewards

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA our interviews seek to understand your individual skills problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation the use of AI recording tools or other technologies to generate suggest or provide responses during interviewswhether virtual or in personis not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at 1- to request accommodation.

For additional information view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.