Product Specialist

Job Summary

The Product Specialist is responsible for showcasing and promoting products and services through live demonstrations. The Product Specialist is a critical function for promoting and educating customers about products and services. The portfolio of solutions aims to elevate the entire radiology workflow by creating an efficient and seamless process when adopting products. As the Demonstration Specialist the goal is to create a positive and engaging experience that drives customer interest and sales.

Essential Duties and Responsibilities

Customer Solution Presentations & Sales Engagements

• Maintain expert-level knowledge of Deep Health products including capabilities configurations integrations and new or upcoming functionality relevant to customer engagements.

• Develop and maintain reusable sales enablement materials including presentation scripts workflow scenarios FAQs and supporting content.

• Partner with Sales to support customer meetings demonstrations presentations workflow assessments and solution discussions.

• Clearly communicate clinical workflows technology capabilities and solution value to clinical technical and executive stakeholders.

• Translate complex clinical and technical concepts into customer-focused solutions for presentations.

• Contribute to RFP responses site visits and customer-specific demonstrations.

Technology & Product Collaboration

• Assist with configuring validating and maintaining demonstration environments including representative workflows test data integrations and other elements required to support reliable customer demonstrations.

• Proficient in the knowledge of healthcare IT including PACS RIS DICOM HL7 integrations interoperability APIs and cloud technologies.

• Translate clinical requirements into actionable feedback for product engineering and implementation teams.

• Collaborate on troubleshooting workflow integration and usability issues.

• Evaluate emerging technologies including AI analytics automation and workflow optimization tools.

• Support product validation implementations training and customer feedback initiatives.

Clinical Workflow & Expertise

• Serve as a clinical resource for cross-sectional and mammography imaging workflows.

• Understand and evaluate end-to-end radiology workflows including image acquisition PACS/RIS reporting and results communication.

• Collaborate with radiologists technologists clinical leaders informatics and IT teams to identify workflow challenges and improvement opportunities.

• Assess how technology automation and AI can enhance efficiency and the quality of the radiologists experience.

Required Qualifications

• Clinical radiology experience with strong knowledge of cross-sectional imaging and mammography workflows.

• Understanding of radiology operations healthcare IT systems and imaging informatics.

• Experience with PACS RIS EHR/EMR voice recognition reporting or related clinical systems.

• Familiarity with DICOM HL7 APIs integrations and interoperability concepts.

• Strong presentation communication analytical and problem-solving skills.

• Ability to engage effectively with clinical technical and executive audiences.

• Comfortable in customer-facing environments and adapting to evolving technologies.

Preferred Qualifications

• Experience as a radiologic technologist clinical applications specialist PACS/RIS analyst imaging informatics specialist or related vendor role.

• Knowledgeable with radiology technology implementations and deployments.

• Exposure to AI-enabled radiology solutions and cloud-based healthcare platforms.

• Experience supporting sales customer success product development or implementation activities.

What Success Looks Like

Success in this role means becoming a trusted partner across Clinical Sales Product and Technology teams by identifying workflow challenges aligning technology with clinical needs and effectively communicating our value to customers and stakeholders.

This role is ideal for someone who thinks clinically is comfortable with IT and healthcare technology and can confidently present and demonstrate solutions alongside the Sales team. The individual should be passionate about solving complex workflow challenges and using technology to improve the practice of radiology.

PLEASE NOTE: This is not an exhaustive list of all duties responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Quality Standards

• Communicates cooperates and consistently functions professionally and harmoniously with all levels of supervision co-workers patients visitors and vendors.

• Demonstrates initiative personal awareness professionalism and integrity and exercises confidentiality in all areas of performance.

• Follows all local state and federal laws concerning employment to include but not limited to: I-9 Harassment EEOC Civil rights and ADA.

• Follows OSHA regulations RadNet and site protocols policies and procedures.

• Follows HIPAA compliance privacy safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks methods and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours meal and rest breaks and maintains satisfactory personal attendance in accordance with RadNet guidelines.

• Consistently adheres to the time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Working Environment

Remote setting with the requirement to travel less than 25%.

Salary range is $120000 to $130000 dependent upon experience.