Product Services Manager

This job is located in Warroad MN. If youre considering relocating to Warroad you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods temporary housing and much more - in addition to relocation counselor to assist you throughout the entire journey.

• Lead and develop a team of Product Services specialists empowering them to confidently resolve complex customer and product-related challenges.
• Oversee high-impact service situations balancing customer satisfaction business priorities and long-term risk management.
• Partner closely with Quality R&D Sales and other teams to identify trends influence solutions and improve the customer experience.
• Drive continuous improvement initiatives that strengthen processes service strategies and team effectiveness.
• Champion Marvins values by fostering collaboration accountability and a customer-first mindset across the organization.

• Solve complex challenges with sound judgment business insight and a customer-first approach.
• Build relationships and influence outcomes across teams and stakeholders.
• Lead and develop others while driving accountability and continuous improvement.

• A bachelors degree in a related field and leadership experience within customer service product support or technical service.
• Experience resolving complex product or service issues in a manufacturing building products or similar environment.
• A proven ability to lead cross-functional initiatives and drive results through collaboration and process improvement.

From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.

For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors. Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities duties or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.