Product Researcher, Experience Design

Were hiring at Pitney Bowes where top talent builds meaningful careers and lasting impact. We Move fast Deliver excellence and Win togetherthats The Pitney Bowes way. Here how we work matters just as much as what we achieve.

Were looking for people who:

• Act with urgency accountability and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

You Are

A Product Researcher who practices mixedmethods research and keeps product and design teams grounded in customer reality. You uncover the jobs customers are trying to get done the problems our products have not yet solved and the behavioral evidence of how experiences perform in the field. You translate insight into product direction and partner daily with product management engineering data and gotomarket across our PLG and SLG shipping and mailing software.

This role reports to the Head of Design Experience Design and works within an Experience Design organization of 20 designers.

You Will

Discovery

• Conduct interviews field visits and surveys to identify customer jobs and unmet product needs.
• Observe customers in context across warehouses mailrooms back offices and mobile environments documenting workflows and behaviors.
• Contribute to market and audience research to understand segment differences and how our products compare to alternatives.
• Translate findings into insights that define product opportunities.

Evaluation & Measurement

• Design and run concept tests usability tests and benchmarking studies selecting methods based on the decision and timeline.
• Identify and track experience metrics that show whether a product is working as intended.
• Analyze product data alongside qualitative evidence to size problems direct further research and confirm impact after release.
• Report clearly when experiences underperform and lay out options for the team.

Communication & Deliverables

• Report findings with clear evidence behind each conclusion and recommendation.
• Build and maintain personas and journey maps used in daytoday product decisions.
• Communicate insight through strong storytelling that holds up across audiences.
• Use our products directly to build firsthand understanding of the customer experience.

Research Practice & Operations

• Run recruiting scheduling consent incentives and repository upkeep for your own studies.
• Recruit inclusively across segments accessibility needs and levels of technical experience handling participant data in line with PB privacy requirements.
• Support designers running their own studies by sharing templates guidance and reviewing study plans and questions.

You Bring

• 35 years of applied UX product or design research experience.
• Bachelors degree in a related field or equivalent practical experience.
• Fluency across qualitative and quantitative methods interviews field research surveys usability testing concept testing with sound judgment about method selection.
• Working knowledge of survey design and basic quantitative analysis.
• Strong moderation skills that surface actual customer behavior.
• Experience with moderated and unmoderated remote research.
• Familiarity with research and analytics tools such as UserTesting dscout Power BI FullStory or Pendo.

Preferred

• Advanced degree in a related field.
• Shipping mailing logistics retail or ecommerce domain experience.
• B2B or enterprise software experience.
• Research with products used across a wide range of technical experience including accessibilityfocused studies.
• Experience organizing research documentation into a searchable repository.
• Experience coaching designers or PMs to run sound research.
• Research on AIassisted or recommendationdriven features.
• Use of AI tools in the research workflow recruiting synthesis analysis without loss of rigor.

What Success Looks Like

• Research measurably changes what teams build.
• Product partners bring research in before scope is set.
• Discovery produces unmet needs that enter the roadmap.
• Conclusions are traceable to evidence and hold up under scrutiny.

Location

This is a hybrid role with four days in the Shelton CT office required. (No relocation assistance offered.)

Travel

Less than 20% primarily for customer field visits.

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race color sex religion national origin age disability (mental or physical) veteran status sexual orientation gender identity or any other consideration made unlawful by applicable federal state or local laws.

All qualified applicants including Veterans and Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.