Product Owner

Claims Transformation Product Owner

Whitehouse Station NJ; Jersey City NJ; Philadelphia PA; New York NY

The Claims Transformation Product Owner will own the product vision roadmap and backlog for claims technology capabilities within Chubbs Global Claims Transformation organization translating business strategy into prioritized well-defined requirements that drive operational efficiency continuous improvement and an elevated customer experience.

You will partner closely with business stakeholders and data AI and IT development teams ensuring the highest-value capabilities are delivered first. The role blends deep claims expertise data-driven decision-making and disciplined agile product management to lead high-impact initiatives across the claims function.

The ideal candidate is intellectually curious treats change as opportunity and actively pursues new tools and approaches including AI-powered technologies to continuously sharpen how products are defined and delivered.

Responsibilities

• Own and prioritize the product backlog ensuring it reflects a clear product vision that drives change and secures stakeholder buy-in

• Define and communicate the product roadmap; own change management and status/risk communication across teams

• Conduct discovery translate current-state processes into user stories acceptance criteria and opportunity areas

• Use data feedback and AI-powered tools to prioritize features and accelerate requirements development backlog grooming and gap analysis

• Maintain product and program management artifacts (roadmaps backlog trackers stakeholder analyses) across multiple concurrent workstreams

• Coordinate business owners IT teams and stakeholders through the full lifecycle scope design develop test deploy monitor

• Establish and maintain consistent product ownership standards across Claims globally

• Support planning and execution of large-scale technology implementations and operational transformation initiatives

• Represent business stakeholders and act as voice of the customer in Agile ceremonies (sprint planning backlog refinement sprint review)

• Maintain documentation (release notes training materials user guides) using SharePoint Teams JIRA Visio and Excel

• Bachelors degree in engineering business or related field; advanced degree or relevant certifications (Six Sigma PMP Agile) a plus

• Experience serving as a Product Owner Business Analyst Process Engineer or similar role owning a product backlog in an Agile transformation or continuous improvement context.

• Strong understanding of AI/ML concepts and their application to business process automation
• Outstanding communication skills able to translate technical concepts for business stakeholders and vice versa
• Experience with claims operations is highly desirable
• Strong analytical and critical thinking skills; data-driven decision maker
• Initiative-taking adaptable and able to navigate ambiguity
• Collaborative inclusive and able to drive consensus across diverse teams
• Genuine learning agility; quickly grasps new concepts and emerging technologies proactively seeks out development opportunities and continuously expands expertise.
• Solid execution capability with attention to quality adherence to deadlines and a positive impact on the customer experience.

The pay range for the role is $112200 to $162800. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.