Product Operations Specialist

Millimans Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans government payers providers and reinsurers. We are looking for a ProductOperations Specialistto develop and improve upon existing software management processes.

About Our Practice
Millimans Seattle Health Practice partners with a broad spectrum of organizations including insurance companies health plans government agencies healthcare providers reinsurers Accountable Care Organizations (ACOs) health technology firms and employers. Our team includes over 180 actuarial professionals supported by expert consultants IT specialists and dedicated operations staff.

Join Milliman and collaborate with some of the most accomplished professionals in the health industry. Our mentor program ensures you have a dedicated colleague to guide your career growth providing the support and resources you need to thrive. For motivated candidates this is an exceptional opportunity to advance professionally while making a meaningful impactinhealthcare.

What You Will Do
In this role you will have the opportunity to:

• Supportthe development maintenance and distribution ofhealthcare financial and analytic software products
• Communicate with account managers and subject matter experts to coordinate customer communicationdistributeand apply new releases gather feedback and update the product roadmap
• Improve upon existing software product support processes by supporting:
  • New client onboarding
  • Managing software distribution: newrelease distribution includingdeployment and upgradesforboth stand-alone and cloud
  • Invoicing and billing processes for software products
• Support product growth operations by:
  • Maintaining clean product-related account and contact data in Dynamics;
  • Loading categorizing and updating contacts from webinars conferences website inquiries LinkedIn requests and other inbound sources;
  • Coordinating standard follow-up communications forprospects;
  • Scheduling introductory meetings withappropriate productleaders or consultants;
  • Tracking lead source and status; preparing pipeline review materials; and
  • Following up with consultants and account owners to keep opportunity records current
  • Assist with general and administrative financial tasks
    

WhatWereLooking For
Professional Qualifications

• 2-5years of experience as a productoperations specialistorproduct data analystdeveloping and improving existing softwareand customeror clientrelationshipmanagement processes
• Exceptional verbal and written communication skills
• Experiencecoordinatingwith senior consultants and product leaders
• Comfortable sending template-based follow-up to clients and prospects

Personal Qualifications

• Ability to take direction from senior team members and executein a timely manner
• Capable of working in a fast-paced environment with simultaneous projects and teams
• Interest in healthcare products client development and commercial operations

Preferred Qualifications

• Experience with CRM systems preferably Dynamics
• Experience with Microsoft Excel
• ExperienceleveragingAI tools ( Claude ChatGPT)
• Detail-oriented proactive solution-orientedaffinitywith numbers
• Experience working with/in the health insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location
This position is based out of the Milliman office in Seattle Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week. The expected application deadline for this job isOctober23rd 2026.

Compensation
The overall salary range for this role is$82455- $131905.A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc. Employees are also eligible for a bonus under our standard bonus policy.

No recruiters please.

Benefits
We offer a comprehensive benefits package designed to support employees health financial security and well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
• 401(k) Plan Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program Recognizing employee contributions.
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses.
• Paid Time Off (PTO) Beginsaccruingon the first day of work. Full-time employeesaccrue15 daysper year and employees working less than full-timeaccruePTO on a prorated basis.
• Holidays A minimum of 10 paid holidays per year.
• Family Building Benefits Includes adoption and fertilityassistance.
• Paid Parental Leave Up to 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D 100% ofpremiums covered by Milliman.
• Short-Term and Long-Term Disability Fully paid by Milliman.

Who We Are
Independent for over 75 years Milliman delivers market-leading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding and healthcare financing risk management and regulatory compliance dataanalyticsand business transformation.

Milliman invests in skills training and careerdevelopment andgives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders andamplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our web site ( to learn more about Millimans commitments to our people inclusion and sustainability.

Through a team of professionals ranging from actuaries to clinicians technology specialists to plan administrators we offer unparalleledexpertisein employee benefits investment consulting healthcare life insurance and financial services and property and casualty insurance.

Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

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Required Experience:

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